ARC recently added album list not updating after changes (ref#CVLIP7)

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· Other

Describe the issue

For technical issues I haven’t been able to connect to ARC for a month or so. I was finally able to do it yesterday. But now the “recently added” album list is like stuck where I left it 1 month ago both for Tidal and for my own files. I have made additions & changes to both that don’t appear in the list. If I go to “albums” everything is there, though

Describe your network setup

Movistar isp & router//unifi dream machine//mac mini m1

It can take a while for ARC’s “recently added” list to update even when adding a few new albums.

I recommend quitting the app when you are on your home WiFi, restarting it, and waiting for a while.

If you are impatient (I’ve been), you can always “Disconnect” from your server (gear icon, scroll to the bottom) then reconnect. That can be quicker. If you have downloads, though, it might delete those (I don’t use that feature very often, so I can’t be sure).

Thanks @DDPS

I already did the disconnect/reconnect thing (losing all my downloads and having to re-download…) but it didn’t work.

It’s been 24hrs so I’ll try to be more patient!

Well that just sounds…wrong. Maybe delete the app altogether and reinstall it at this point?

The longest I’ve ever had it take is like 15 minutes.

Is ARC reported as working (2 green lights) in your settings screen?

Hi @Ricardo_Damborenea,

Diagnostics indicate that ARC might have failed to sync with RoonServer recently.

If you hadn’t synced ARC for your RoonServer for some time, even on WiFi, then the efficient but heavy-handed step would be a full reinstall of the app as suggested above. This will unfortunately delete any locally downloaded music, but it will guarantee any stale data in the cache and any authentication failures are fully refreshed.

On a side note, Movistar is rolling out CG-NAT across their accounts, anecdotally. It might be worth moving to Tailscale if you have been experiencing issues with port forwarding.

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