Roon Core Machine
Nucleus
iMac 2020 running latest iOS software
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Networking Gear & Setup Details
ISP modem TG789vac V2
Netgear Nighthawk RAX80 router on Ethernet
Connected Audio Devices
KEF LS50W on network
KEF LSX on Ethernet connected to iMac
Number of Tracks in Library
6468
Description of Issue
Hi all… I’ve spent the best part of a Saturday afternoon trying to get ARC to see my Roon Core. It’s just not happening and I’m not enough of a Tech Head to see why. ARC works when I’m at home, I can play music through it, but lose connection when I step away from home, which was the whole point of ARC really - being able to access your music from anywhere.
Here is the error message that I get…
{
“connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“59.aaa.bbb.ccc”,“router_external_ip”:“null”},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“status”:“NotFound”}
}
So far, this is what I’ve tried to do to solve the situation…
• Confirmed that my router supports UPnP and that it is enabled
• Tried a manual static IP configuration on my router as suggested
• Entered the port of 55000 as suggested
I’m running Nucleus connected to a Netgear RAX80 which is also connected to my ISP modem. I mainly use Roon on my mobile phone or iMac.
I’m thinking perhaps there is some issue with having the RAX80-Nucleus-modem all connected although I can’t really see any double-ups in network addresses.
I’ve had enough for one day, the sun is shining out there, time to get away from this problem - hopefully someone can help with a fix.
Many thanks to you all.
Regards.
David