ARC regularly says: "Playback: Internal error" and "Slow connection" and halts/freezes

Roon Core Machine


Networking Gear & Setup Details

Ethernet, Zyxel vmg3925

Connected Audio Devices

on ARC with Iphone 12 pro max, ios 16.0.1

Number of Tracks in Library


Description of Issue

Using ARC a lot during the day. 1-2 times per day, ARC comes with error message saying: “Playback: Internal error” and sometimes: “Slow connection” even though being at strong 5g coverage.

ARC freezes in these instances. When i force close ARC and reopen ARC, it then runs fine. Until the next of these two error messages appear.

Hey @Jesper_Skovlund,

You have my sincerest apologies for the delayed response here, we’ve been dealing with a higher-than-usual volume following our release and we’re working as quickly as we can to get back to everyone.

I wanted to follow up on this thread to see if you’re still running into playback errors with Arc? If so, can you please write down the date and time the next time you run into such errors, and share that info here?

From there, we’ll enable diagnostics on your account to take a deeper look :+1:

hey, thanks. The issue seemed to resolve itself after the release of v.1.0.2.

1 Like

This topic was automatically closed 36 hours after the last reply. New replies are no longer allowed.