ARC sadly doesn’t work

[Philippe (P)]

Roon Core Machine

Nucleus +

Networking Gear & Setup Details

Belgian Proximus modem and Asus router for stereo

Connected Audio Devices

Number of Tracks in Library

145 000

Description of Issue

{
“connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“87.67.XXX.XX”,“router_external_ip”:“192.168.1.4”},
“status”: “status”: MultipleNatFound
,
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“192.XXX.X.X”,“found_upnp”:true}
}

[Robert_F (Rob)]

As you have two routers in a stacked or back-to-back configuration. You need to create port forwarding rules on both the Proximus router and your ASUS router. Can you, or are you allowed to, do that with the Proximus router’s web interface? The ASUS is straightforward.

[Philippe (P)]

Thank you for your help. I don’t have the knowledge and skills to navigate the Proximus and Asus menus. I tried earlier and lost access to the Nucleus. I lost quite a bit of time to just get back to Roon working at home.

I don’t listen to that much music out of the house, and I have the Qobuz app. I am going to stick with that for now.

[Robert_F (Rob)]

Philippe, fully understand. If/when you would like to try this, please let the community know and we can try to assist you.

[Blake (Blake Hartigan)]

Hi @Philippe

Thank you for your patience while we’ve diligently worked to reach every request for support with port forwarding. The diagnostics you’ve provided suggest that UPnP is not properly configured on your router.

I wanted to reach out to see if there was any progress made on the situation. If not, our team is happy to assist with the next steps in troubleshooting.

Thanks!