Hello I don’t know if other users are experiencing the same problem as me.
When I use ARC with my Samsung S21 device it stops working after 2 songs. I have to refresh my screen for the music to resume.
Do you know what to do to remedy this situation?
Hi @Francis_Renaud,
We’re sorry to hear you’re experiencing these issues on your device with ARC. A few questions to help pin down what might be wrong:
Do you encounter this issue on your Samsung S21 both on local WiFi (your home network) and using cellular data in ARC?
Is this an issue with externally-connected DACs or endpoints, such as Carplay, or is it when using your phone speakers/headphones as an endpoint as well?
Have you tried uninstalling/reinstalling the app? This is a somewhat laborious workaround as it requires you to redownload any local content you’ve saved in ARC, but it has resolved similar reports for other users.
Are there any warnings or error messages when you encounter this? Or does the track simply stop playing and loading until you reopen ARC?
Lastly, do you have a recent example of a track title that we can use to pinpoint this issue in diagnostic logging?
We’ll follow up once we have a little more data. Thank you!
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