The ARC app on iOS constantly gets into a state where it says “there is an issue with your Roon Server” but going into the Roon app says everything is ok.
The fix is to delete the Roon app on the phone and reinstall, and then it’s fine. I"ve had to do this at least 5 different times. It basically means that when I want to use it, it doesn’t work, which makes me not want to use it at all because I know it’ll be broken again.
What is going on and how can this be avoided?
(Note, I cannot post this in the ARC support forums, there is no button to create a new topic in that subforum)
Thanks so much for writing in - it’s good to see you on the community again!
Are you referring to your Roon Settings > Roon Arc, and you don’t see any issues? You still see the green check mark?
Do you run into theses issues over both your home wifi as well as cellular data?
I assume you’re referring to Arc in this case. Have you reviewed your Roon Settings> Roon Arc when you were specifically in this state?
Just to triple confirm, you keep your Roon Server powered on and connected to your network when attempting to use Arc? I see you’re running Roon Server on a Mac, so I thought it good to check.
Feel free to share a screenshot from your Roon Settings>Roon Arc. We’ll be on standby for your reply!
When I check in the macOS app for Roon ARC, it has a purple checkmark and says “Ready – Roon ARC can securely access your Roon Server”.
I run into these issues on both my home wifi and other wifi networks I frequent. I just tried disabling wifi on my phone (so forcing cellular) and it does the same thing.
Yes, the fix is to delete the ARC app on my iPhone. My room server is powered on and connected to the network (other macOS and iOS roon clients can access it on the same network). The Roon Arc settings panel says everything is ok, as above.
Oh, and disconnecting from the core server in the ARC app and re-connecting to the same core server yields the same result. The only way to get it to fix itself is delete the app on the phone and connect again.
We’ve discussed this with our senior QA and development teams. The team is investigating some possibilities here and, as soon as that investigation is complete, we’ll be sure to follow up ASAP.
You have our apologies for the trouble here, and we’ve greatly appreciated your patience as we continue investigating this tricky issue. We’ll be in touch as soon as we can.
Thank you for your patience. We’ve had a chance to investigate diagnostics more closely with developers concerning this case.
We see two patterns that are possible correlated - on the server side, requests to the time server occasionally fail, reporting a nonsense date/time or failing with an unclassified, generic network error. On the ARC side, we see the server connection suddenly time out despite strong connectivity, but more significantly, the entire session layer often loses authentication after authorization requests to RoonServer fail.
Is your PC using a Gregorian calendar, or have you loaded another calendar type in Windows? What about timezone - do you have any non-standard timezone settings?
We’ll watch for your response and respond closely!
