We wanted to check back in on this issue. Diagnostics indicate that the ARC instance associated with your account has had several episodes of poor network reachability without cause and audio engine loading failures in the least few weeks. Some of these are simply warnings, whereas some are more severe and might affect the UI or playback. Please let us know if you’ve had any symptoms.
What we don’t see, however, are crash reports around the time of a CarPlay connection. Can you provide an update as to whether the crash after attempting to play 1200+ item playlists in ARC via CarPlay is still occurring?
I had a few instances of Poor connection in the past week or so. However these crashes happen everyone I try to play those playlists. The crash with playlist with 1200+ track is 100% reproducible and still happening
What I find weird is that I see the exact same issue on two different cars. I find it unlikely that VW and Mazda would have something in common that would be causing this and no other car brands are seeing this issue.
Hi @Emil_Zimmermann,
Thanks for the update. We’ll note this in the tracking ticket for this investigation. Once we have next steps or a fix released we will be sure to let you know here!
I have the same crash with large playlists on ARC in CarPlay in three cars: VW Polo, Volvo V60 and a Fiat Ducato with a Pioneer radio. Selecting the playlist causes ARC to close
Thanks for the report - the ticket we have for this issue is still in our development queue, so we don’t have any new updates to share at this time. Once progress has been made, we’ll follow up accordingly. Thank you for your patience in the meantime!
What is the specific size of the playlists that cause this crash in your experience? We’ve ascertained during testing and with other users reports that the limit is variably between ~1500-3000, depending on the size and format of the tracks contained within the playlist.
We’re curious if you have any playlists below this track count that cause the crash when selecting. Thanks!
Thanks for the additional info @Alan_Aplin / @Pieter_Stenekes . The ticket is still pending dev action, but I’ve bumped it so hopefully it will have traction sooner rather than later.
I wanted to share a quick update on your case. Our QA team was able to successfully reproduce the symptoms you reported during testing yesterday. This is a positive step forward and brings us closer to identifying and implementing a fix.
Thank you again for your continued patience and understanding while we work through this.
Is there any related issue that prevents more artists from loading in carplay? I can only see artists that begin with the letter A, and not all of them?
I am currently moving from iTunes to Roon and I run into this issue as well. I have playlists such as “Public” and “Private” with easily over 9.000 tracks. When I am in the car using ARC, it crashes when I select a large playlist. I assume there is a limit to the number of tracks and that is fair I suppose. But what is that number and should ARC not gracefully display a message such as “Playlist too large for ARC” instead of just crashing? In native ROON all playlists work fine.
