Primary router 3BB telecom
Ethernet connection from 3BB router to Asus (office router)
Asus router hard wired to Mac Mini
(Roon Core/Remotes and all network working normal from secondary Asus router.
USB to Streamer
network streamer- Soundaware D300 REF
Streamer to DAC I2S
DAC- Denfrips Pontus 11
XLR to All Amps
Amp 1 Kinky Studioes EXM1
Amp 2 Denfrips Artemis
Amp3 Cayin HA 300MK2
Number of Tracks in Library
10,000
Description of Issue
I am unable to get my Roon Arc connected. I am able to connect my Roon Arc while on my network. I am unable to connect remotely.
I have tried several times to get Arc set up. I have manually set my secondary Asus router to yes UPnP however Arc does not find the core.
Here is the error message I am receiving
{
“ipv4_connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“171.aaa.ddd.eee”,“actual_external_ipv6”:“null”,“router_external_ip”:“null”},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“status”:“NotFound”}
}
The router that must first forward the external port is the router that is connected to the Internet, which seems to be the 3BB. When the 3BB forwards the external port, it must first do so to the Asus router, and then the Asus router must also forward the port to Roon on the Mac Mini.
You can try enabling UPnP on the 3BB as well, which might make it work automatically, or set up manual rules: A rule on the 3BB to forward the external IP / port to the IP (and same port) on the Asus, and another rule on the Asus to forward it to the Mini.
Alternatively, you can try setting the 3BB into bridge mode, so that it only acts as an Internet modem and does no routing (i.e., in this case the 3BB forwards all traffic to the Asus router, so no forwarding rules are necessary on the 3BB, just the one on the Asus to forward it to the Mini).
Have you been able to resolve the issue with @Suedkiez suggestions? If you are still having issues with getting this working, can you please let us know what you’ve tried and we can continue from there? Thanks!
Hello, sorry for my delays as I have been traveling extensively (without Roon Arc )
I have both of my two routers set up as recommended. Both are UPnP enabled
Still getting same error message when attempting to connect to Arc
{
“ipv4_connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“171.aaa.jjj.kkk”,“actual_external_ipv6”:“null”,“router_external_ip”:“null”},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“192.168.2.1”,“found_upnp”:true,“error”:“doaction request return statuscode: UnknownError”}
}
Appreciate some guidance for next steps
Hi Connor, I have not been successful. I attempted to eliminate the secondary router and connected my core to primary wifi however still no succes
I can also confirm that UPnP was enabled on the primary router.
