ARC Support using Comporium ISP

[Clifton (Clifton Adams)]

If anyone wants to take a shot at seeing if the can solve the problem, Here is my error. I’ve already ordered a static IP, but was told I would receive it sometime next week.

{
“ipv6_connectivity”: {“status”:“NetworkError”,“status_code”:502,“error”:“error: Error: connect ECONNREFUSED 2607:f280:3002:f69:4da0:84d6:4b63:403b:55000, response code: undefined, body: undefined”},
“ipv4_connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“208.kkk.lll.mmm”,“actual_external_ipv6”:“2607:ddd:eee:fff:ggg:hhh:iii:jjj”,“router_external_ip”:“100.aaa.bbb.ccc”},
“status”: “status”: MultipleNatFound
,
“natpmp_autoconfig”: {“server_ip”:“192.168.1.1”,“found_natpmp”:true},
“upnp_autoconfig”: {“server_ip”:“192.168.1.1”,“found_upnp”:true}
}

ISP: Comporium
MacBook Pro 2018
Router Smart/RG SR400ac-46A0

I’ve tried adding port forward routes, turning off firewalls on the router and the Mac. I’m pretty convinced I have to pay the $5 a month for the static IP, but if anyone as an idea, I’m listening. I’ve also tried a dozen different ports, currently back to the default as I wait for a static IP.

[Robert_F (Rob)]

@Clifton, welcome to the Community. I created a new Support request for you. It’s best not to add to another user’s existing request but to create a separate one for you.

It appears Comporium is using CGNAT based on the external IP address which begins with “100”. This prevents ARC from working as it needs a non-shared external IP address to function. I believe you are correct that you will need to request a static public IP address from Comporium to get ARC working.

[Suedkiez (Just a fellow user like you)]

@Clifton

I’ve already ordered a static IP, but was told I would receive it sometime next week.

Then I’d wait for that because the MultipleNatFound indicates that your ISP currently has you on CG-NAT or similar (unless you have 2 routers at home but according to your info you don’t)

[connor]

Hi @Clifton,

Roon tech support here. We’re standing by in case the dedicated WAN IP from Comporium doesn’t bypass the NAT layer. Please keep us posted if you find success with auto-configuration or otherwise. Thanks!

[Clifton (Clifton Adams)]

I added in the static IP and it worked straight away. Thanks for checking in.