ARC unable to connect to Nucleus One via Tailscale (ref#D3S0KQ)

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· I can't log into ARC but I can log into Roon

How can we help?

· None of the above

Other options

· Other

Describe the issue

Core and Phone are connected in Tailscale. However, ARC is unable to connect to my Nucleus One. Forwaring port is set to zero in Settings. I have no clue why this does not work.

Describe your network setup

AIS DSL (Thailand), Wifi off, Ubiquiti AC, Synology NAS, DHCP + NAT still done by the AIS model.

Hello @Bram_Heerink

Thank you for your message. Can you please use the directions found here and send over a set of logs to our File Uploader? Once logs have been uploaded, please let us know so that we can check the server for your files, thanks!

Zip op Logs folder submitted. Thanks for investigating.

Good day @Bram_Heerink !

Thanks for sharing logs!

Can you please try to set the port to some other value than 0 (55000 for example) then reboot your Nucleus and Router and try again ?

Thanks !

Looking forward to your reply!

Regards.

@Bram_Heerink - I’ve removed the screenshot from your first post because it was showing your private email address in a public forum. This is not advisable. Thanks for your understanding.

I tried this but I did not work. Tailscale sees both devices but is complaining about unable to reach the DNS servers. Code: dns-forward-failing. I don’t know if that’s important here but it would definitely not be the first that everything is dead because of DNS.

Bram

Thanks, I 100% agree but am not really concerned.

Hello @Bram_Heerink,

Thank you for uploading the logs.

Could you please log out of Roon ARC on your iPhone, then remove the application from the device?
After that, reinstall it from the App Store and log in again while connected to the same Wi-Fi network as your Roon Core, with Tailscale disabled.

Please let us know how it goes afterward.

It’s unable to find and/or connect to the Server.

Hi @Bram_Heerink,

Try disabling MagicDNS in the Tailscale admin settings page.

Are you using a consumer VPN (NordVPN, etc) on your phone in addition to Tailscale?

Hi @Bram_Heerink,

I wanted to reach out to ensure you saw the post above and to keep this thread from auto-closing due to inactivity.

Please let us know if we can provide any further assistance. Thank you!

Thank you for making me aware of this possible solution. However, the new Roon Server update made my problem disappear, without updating Roon ARC to 1.70. I saw there were quite a few changes in the networking area, so that presumably did the trick.

Hello @Bram_Heerink ,

Glad to hear tha there has been an improvement with the latet RoonServer release, this is wonderful news. Happy listening!

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