ARC unable to securely access Roon server due to network errors (ref#SS1179)

[dem.desouza]

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

Roon ArC unable to securely access my Roon server

{
"ipv6_connectivity": {"status":"NetworkError","status_code":504,"error":"error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined"},
"ipv4_connectivity": {"status":"NetworkError","status_code":504,"error":"error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined"},
"external_ip": {"actual_external_ip":"81.hhh.iii.jjj","actual_external_ipv6":"2a00:aaa:bbb:ccc:ddd:eee:fff:ggg","router_external_ip":"null"},
"natpmp_autoconfig": {"status":"NotFound"},
"upnp_autoconfig": {"server_ip":"192.168.1.254","found_upnp":true,"error":"Did not find UPnP service with WANIPConnection on network"}
}

Describe your network setup

Standard BT wireless Home Hub set up

[connor]

Hi @dem.desouza,

Thank you for your post. Most BT Hub users find that UPnP autoconfiguration will fail to set up port forwarding on its own.

As a workaround, enter the router settings and create a manual port forwarding rule in TCP format that points to the IP address and port number listed in the settings page you shared from Roon->ARC.

If you have a second router, you’ll need to create an identical port forwarding rule there, as well.

There are workarounds if port forwarding fails entirely, but we’ll attempt to set this up first. We’ll watch for a response! Thanks!

[dem.desouza]

Resolved! Creating the port forwarding rule did the trick. Thank you