ARC unable to stream Qobuz due to communication issue (ref#JMLBMA) [Roon Tracking]

[nbe_roon]

What is the operating system of your Roon Server host machine?

· Linux Server (Ubuntu, Fedora, ArcLinux...)

What kind of device are you using to perform the login?

· iOS

Where are you trying to login?

· I can't log into Qobuz

Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.

· No, the issue remains the same

Different device

· I am able to switch to the diffrent device

Are you still facing the issue on the different device

· No, the issue remains the same

Record the timestamp

· April 08, 12:15 CEST

Describe the issue

Streaming from Qobuz on ARC does not work. It works correctly on Roon though. When using ARC, it always displays "Problem communicating with Qobuz".

Describe your network setup

Roon Server and All Audio devices within one network. Connection from outside via NAT works ok for self hosted library

[nbe_roon]

Roon won't play certain tracks from Qobuz, gets stuck on progress bar (ref#K9XYO0) [Resolved - Qobuz backend issue fixed]

Hey everyone, As some of you already noted in this thread, Qobuz has now posted an update on their side confirming what we had been investigating together: the issue was caused by a CDN caching bug affecting hi-res tracks. In some cases, delivery servers were returning a corrupted first chunk, which explains why the problem only affected certain tracks and why switching audio quality could sometimes make playback work. A number of you also mentioned that things seemed to be improving over the …

Unfortunately the issue I reported seems to not be related and is not solved. When using ARC, trying to stream from Qobuz only results in an error message „Problem communicating with Qobuz“. This is not the case with the Roon App.

[Carl]

Hi @nbe_roon,

Sorry to hear that, I’ve reopened your original Support topic and merged in your post.
Let’s get @support to take a look at it for you.

[RiMac]

I have exactly the same issue.

[noris]

Hi @nbe_roon,

Are you still having this issue at the present time? There have been some changes from Qobuz’s side, which should help with this issue:

Roon won't play certain tracks from Qobuz, gets stuck on progress bar (ref#K9XYO0) [Resolved - Qobuz backend issue fixed]

Hey everyone, As some of you already noted in this thread, Qobuz has now posted an update on their side confirming what we had been investigating together: the issue was caused by a CDN caching bug affecting hi-res tracks. In some cases, delivery servers were returning a corrupted first chunk, which explains why the problem only affected certain tracks and why switching audio quality could sometimes make playback work. A number of you also mentioned that things seemed to be improving over the …

[RiMac]

For me still the same. Via arc tidal tracks play but Qobuz not.

[Maarten_Duits]

I’m also saving this issue. Playing Qobuz via the Roon app works fine, but via ARC, everything the Problem communicating with Qobuz error.

Any news from the support side?

Regards,

Maarten

[Paranoir]

Same issue here

[nbe_roon]

Hi @noris yes, unfortunately the issue is still present. Seems to not be related to the CDN issue that Qobuz worked on previously. I can play all tracks just fine via Roon, but via ARC I always get a connection error for Qobuz and can only stream from my local library.

[Pascal_Bonnet]

same problem for mee too !

[Michal_Blascak]

The same problem

[Rene_Frankfort]

Since a day or two I have the same problem

[Luc_Stevenhagen]

I have the same issue.

[Bjorn_Willemsen]

Same problem

[KDM]

Same issue ! On iPhone Air IOS 26.4.1. updated this morning.

[Micha_Italiaander]

Still ger this error message!

[Misja_Hardonk]

Same Here since one week, on multiple devices with ARC (iPhone 14, ibasso dx 180). Playing from Roon server (Mac mini/ sotm / Sonos /volumio) no problems.

[Teun_Romme]

I have the very same “Problem communicating with Qobuz” for every Qobuz track I try to stream through ARC. Been that way for close to a week now I think. Hoping for a quick resolution, I use this all the time.

[Geoff_Coupe]

Likewise.

[Jorg_Brodka (Jörg Brodka)]

I have the same problem! Hope they will fixed it soon!