Arc won’t show complete album

Support
1

This is a duplicate of these issues (some that i found):
ARC album track view issue (closed without a solution)
Arc won’t show complete albums (solution doesn’t work one bit)
…

given an album that has a the usual setup:

  • TIDAL > 2 versions, same bitrate and sample rate, one explicit and one not. (take All Eyes On Me by 2Pac)

I add one track from the explicit version to my library after wich it becomes impossible to get the the full album. versions tab shows the version I want but only the “local” one (with one track) and the clean version is obviously not the one I want, even if I go the artist page and find that album again, only the library version is show with track form my library. The roon remote app behaves the same way but “navigate to the full album” button is shown there, why on earh wouldn’t this be the case for the Arc ??

2

I moved this to Support for proper visibility for Roon staff

1 Like
3

Hello @Dmitri_Moscoglo ,

Thanks for reaching out with your message! For us to be able to better assist you, can we kindly ask that you resubmit a proper support ticket by filling out the questionnaire using the below link? Please select the option that best matches your specific issue type instead of simply selecting “other”, as this form was created to help diagnose issues while gathering information and it will allow the support team to be able to best assist with your specific issue type. Thank you!

https://account.roon.app/en/contact/new-ts-request

4

sounds good