Most issues with Roon are fixed with the help of this community, rarely an issue is beyond the experience of other users
People tried to suggest ways out , which in this case didnāt solve the problem. My guess is most issues donāt get to Support cos they donāt need to
I sympathize with your plight but ranting will not elicit community help in the future
I understand your frustration. But Iād, with respect to you, say you got off to a bad start here at the forums. Starting off with an all caps I WILL ESCALATE was not a good idea. This is a generally friendly and helpful forum and that approach didnāt go over well.
My advise is to say, hey, I overreacted. Apologies, and Iād like to start over. And that I do appreciate other users that did chime in trying to help me solve the problem.
I think once you get things working well, youāll find roon stable. And youāll find this forum very helpful in expanding the value of your roon use.
Then please consider hiring a local kid to build you a ROCKād NUC. Seriously: even if you do it yourself, the whole process will take you less time than the troubleshooting of some weird problem you did today.
And not to be too patronising, but please remember to be considerate of support staff, not just at Roon but elsewhere: weāre a tough crowd, and these are rough times.
I think any service provider should be able to help you better if you first provide a clear description of your problem and of your system. For instance, what does āstuck during loadingā mean? Admittedly, providing more details wonāt necessarily speed up the staff response time. But meanwhile maybe someone on this forum can help if you focus on of the operational problem rather than on Roonās quality-of-service (which we do not control).
The recommendation of ābuildingā (actually it takes little effort) a NUC to āhouseā ROCK is a great and fun option.
Every once in awhile, I will play Roon/Qobuz and songs begin to skip or stop etc. I reboot the NUC.
If it continues, I reboot my router and NUC.
If it continues, I assume that it is Qobuz, and I put on a CD.
The other day, the NUC did not see my Auralic G2 as an endpoint. I rebooted the G2.
Several times my Elac Discovery Z3 (have two; donāt get me started on that purchase decision) endpoints would drop out, one or the other or both. I played a CD instead.
My system is very simple and direct. If it does not work, I assume the Gods will work it out so I pet my cat.
I personally think the OP was correct in saying what he wanted to say, and the usual fanboi ārebuttal attitudeā is rather disrespectful to someoneās feelings - Iām confident none of the roon mods and owners need a herd mentality to āenforce and policeā others. They should not allow this kind of behaviour to be tolerated. Ultimately it will undo any users joy of being here and using roon.
And, in the same vein, maybe you can stop calling satisfied Roon customers āfanboi.ā The OP was criticising Roon because he wasnāt satisfied with how long it took to get support help on a weekend. He was also trying to use email which is not how Roon does support.