Roon Core Machine
Intel NUC7i7DNHE 16Gb RAM with ROCK
Networking Gear & Setup Details
AT&T Pace 5268 (Modem/Router); approx 900Mbps download/upload speeds
Netgear & Trendnet Switches (unmanaged)
Connected Audio Devices
Dell XPS 8910 Personal PC Endpoint - Wired Ethernet connection
Intel NUC6CAYH Endpoint Streamers (2; Rock installs) Wired Ethernet & USB, HDMI
iPad(2) & iPhone Roon Remotes
Topping DACs, Marantz AVRs, Oppo UDP-205/203 Endpoints, Chromecasts (for TV Display artwork), etc
Number of Tracks in Library
Description of Issue
I am not getting any images, album covers, or other artwork in Tidal, multiple Artist entries, or in many other areas of my Library selections. At first I thought it was just on my bedroom PC, but things returned to normal (I think after some fixes were made on Roon servers by Roon labs). Everything worked properly for several days. However, now it has returned and I see it on all my Roon connections (Roon remotes, PC, etc), so it is a global problem – it was probably the same when I first noticed it only on my PC, I just didn’t check the other connections.
I’ve reinstalled the 952 update on my ROCK core, reinstalled Roon on my Windows 10 (64), and updated all the remotes. Still no artwork in multiple areas. It affects not only artwork from Tidal, but some of my personal library artwork/images do not load, and it also affects the majority of images in Artists; only A’s through some B’s show? (artist’s names by alphabet), almost all Composers, etc. I have cleared the Image Cache in Roon Setup. To me, this again looks like it is an issue with Roon servers, or with Build 952 on my Core. I know others are having multiple issues since 952.