Artwork missing, even for local files

Support
1

I have a similar problem too, but on Linux. It used to work. The flac files play. But no cover art or pdf’s can display.
I did a clean install and rebuilt the database, to no avail.
Everything in my Music directory has world read access. It used to work, but stopped for new additions.
RoonServer runs as root, so ownerships should not matter. But what permissions are needed? For example, I have:

jarfx:/lacie/Music # cd “Woolf, Alex”
jarfx:/lacie/Music/Woolf, Alex # ls -l
total 0
drwxrwxr-x 1 jar squeezeboxserver 450 Mar 3 2021 Requiem; Nicky Spence, Philip Higham, Iain Burnside, Vox Luna- Alex Woolf
jarfx:/lacie/Music/Woolf, Alex # ls -l "Requiem; Nicky Spence, Philip Higham, Iain Burnside, Vox Luna- Alex Woolf"total 965488
-rw-rw-r-- 1 jar squeezeboxserver 898953 Mar 3 2021 000137166.pdf
-rw-rw-r-- 1 jar squeezeboxserver 94465 Mar 3 2021 ftg4were4ovja_600.jpg
-rw-rw-r-- 1 jar squeezeboxserver 136961795 Mar 3 2021 III. The Fall.flac
-rw-rw-r-- 1 jar squeezeboxserver 139188246 Mar 3 2021 II. Kyrie.flac
-rw-rw-r-- 1 jar squeezeboxserver 76417325 Mar 3 2021 I. Introit.flac
-rw-rw-r-- 1 jar squeezeboxserver 82814162 Mar 3 2021 IV. Offertory.flac
-rw-rw-r-- 1 jar squeezeboxserver 102424725 Mar 3 2021 IX. Pie Jesu.flac
-rw-rw-r-- 1 jar squeezeboxserver 61753434 Mar 3 2021 VI. A Crowd of Cares.flac
-rw-rw-r-- 1 jar squeezeboxserver 106986055 Mar 3 2021 VII. Agnus Dei.flac
-rw-rw-r-- 1 jar squeezeboxserver 115368450 Mar 3 2021 VIII. The Year’s Midnight.flac
-rw-rw-r-- 1 jar squeezeboxserver 73486406 Mar 3 2021 V. Sanctus.flac
-rw-rw-r-- 1 jar squeezeboxserver 92236890 Mar 3 2021 X. In paradisum.flac

In the log, I get things like:

01/21 10:14:57 Trace: [music/searchindex] added: 1 albums, 0 tracks, 0 works, 0 performers, 0 labels, 0 genres
01/21 10:14:57 Trace: [storage] [directory] extracting /lacie/Music/Buxtehude, Dieterich/Cantates pour voix seule – Manuscrits d’Uppsala; La Rêveuse, Benjamin Perrot, Florence Bolton and Maïlys de Villoutreys, Florence Bolton, Maïlys de Villoutreys/04-Johann Philipp Förtsch (1652 - 1732)_ From the depths I call Lord to you.flac
01/21 10:14:57 Trace: [storage] [directory] extracting /lacie/Music/Buxtehude, Dieterich/Cantates pour voix seule – Manuscrits d’Uppsala; La Rêveuse, Benjamin Perrot, Florence Bolton and Maïlys de Villoutreys, Florence Bolton, Maïlys de Villoutreys/05-Dietrich Buxtehude_ Sonata VI in D minor, Op. BuxWV 257, BuxWV 1.flac
01/21 10:14:57 Debug: [easyhttp] [1048] HEAD to https://imagecache.roonlabs.net/im/1/albums/3e0118f29ea3559945418a428e262d0138dc/cover/256sq.jpg returned after 344 ms, status code: 200
01/21 10:14:57 Trace: [identification] downloaded cover for 62:1:a39ef218-9955-4145-8a42-8e262d0138dc in 345ms
01/21 10:14:57 Trace: [library/compute] computing 50 tracks
01/21 10:14:57 Trace: [dbperf] flush 305386 bytes, 248 ops in 17 ms (cumulative 555416427 bytes, 565611 ops in 155422 ms)
01/21 10:14:57 Trace: [library] finished with 50 dirty tracks 1 dirty albums 7 dirty performers 47 dirty works 52 dirty performances 3 dirty genres 0 clumping tracks, 0 clumping auxfiles 50 compute tracks, 0 deleted tracks, 50 tracks to (re)load, 0 tracks to retain, 0 auxfiles to (re)load, 0 auxfiles to retain, and 160 changed objects
01/21 10:14:57 Trace: [library] endmutation in 11ms

2

Hey @James_Rome,

We’re sorry to hear this is happening on your end. We’d love to take a closer look, so would you please upload the entire zipped up logs files to our drive?

Also, please fill out the template below so our technicians have all the info they need to help:

Roon Core Machine

Include your operating system and machine info (Model, CPU, RAM)

Networking Gear & Setup Details

Your network gear (model of routers/switches) and if on WiFi/Ethernet

Connected Audio Devices

Specify what devices you’re using and their connection types, like USB/HDMI/Chromecast, etc.)

Number of Tracks in Library

Tell us how large your music library is, eg. “30,000 tracks”

Description of Issue

Tell us about the problem you’re having in as much detail as possible. Screenshots are always appreciated!

4

Core: Dell running OpenSUSE LEAP 15.3
Networking: Very complicated, but endpoints on ethernet. Control Roon from Android, iPad (WiFi), or mac App
Connected devices: DCS Bartok, tablets
#tracks: 170000
tracks play, but I get no album art or pdfs. I have tried 2 different music disks with same results. It used to work, but then new albums did not. All files on music disks are read-world.
See james_rome.zip

5

Note: Qobuz does not display images either! Roon Playlists do have images.

6

It is the firewall. What ports do the images use?

7

Roon doesn’t like very complicaties networks.
See https://help.roonlabs.com/portal/en/kb/articles/networking-best-practices

Missing artwork can be the case with network problems.

8

Nope. is the firewall on my linux box. But I think all the right ports are open
I have opened

TCP:

9000, 8080, 8090, 8443, 5222, 5223, 7777, 3478, 3479, 8043, 5022, 5280, 4369, 3483, 465, 7080, 53, 9091, 9092, 443, 8444, 21088, 8070, 5000, 8200, 9090, 1838, 1469, 6080, 8983, 9100-9200, 8920, 9332, 32871, 30000, 37939, 9331

UDP

5022, 5280, 7777, 9000, 3483, 465, 9091, 9090, 9092, 443, 8444, 5222, 5223, 5000, 21088, 1900, 1454, 6080, 8983, 9003, 8920, 9001

11

Here is how to tell:

netstat -tulpn | grep Roon

tcp 0 0 0.0.0.0:34733 0.0.0.0:* LISTEN 30184/RoonAppliance
tcp 0 0 0.0.0.0:9330 0.0.0.0:* LISTEN 30184/RoonAppliance
tcp 0 0 0.0.0.0:9331 0.0.0.0:* LISTEN 30184/RoonAppliance
tcp 0 0 0.0.0.0:9332 0.0.0.0:* LISTEN 30184/RoonAppliance
tcp 0 0 192.168.1.5:44727 0.0.0.0:* LISTEN 30184/RoonAppliance
tcp 0 0 127.0.0.1:39351 0.0.0.0:* LISTEN 30145/RoonServer
tcp 0 0 0.0.0.0:9150 0.0.0.0:* LISTEN 30184/RoonAppliance
tcp 0 0 0.0.0.0:38499 0.0.0.0:* LISTEN 30184/RoonAppliance
udp 0 0 0.0.0.0:5353 0.0.0.0:* 30184/RoonAppliance
udp 0 0 0.0.0.0:5353 0.0.0.0:* 30184/RoonAppliance
udp 0 0 0.0.0.0:40335 0.0.0.0:* 30184/RoonAppliance
udp 0 0 0.0.0.0:9001 0.0.0.0:* 30184/RoonAppliance
udp 0 0 0.0.0.0:9001 0.0.0.0:* 30184/RoonAppliance
udp 0 0 0.0.0.0:9003 0.0.0.0:* 30184/RoonAppliance
udp 0 0 0.0.0.0:9003 0.0.0.0:* 30184/RoonAppliance
udp 0 0 0.0.0.0:9003 0.0.0.0:* 30184/RoonAppliance
udp 0 0 0.0.0.0:58826 0.0.0.0:* 30184/RoonAppliance
udp 0 0 0.0.0.0:42626 0.0.0.0:* 30184/RoonAppliance
udp 0 0 0.0.0.0:60086 0.0.0.0:* 30184/RoonAppliance
udp 0 0 0.0.0.0:45454 0.0.0.0:* 30184/RoonAppliance
udp 0 0 0.0.0.0:45856 0.0.0.0:* 30184/RoonAppliance
udp 0 0 192.168.1.5:45974 0.0.0.0:* 30184/RoonAppliance
udp 0 0 0.0.0.0:46673 0.0.0.0:* 30184/RoonAppliance
udp 0 0 0.0.0.0:47777 0.0.0.0:* 30184/RoonAppliance
udp 0 0 0.0.0.0:49017 0.0.0.0:* 30184/RoonAppliance
udp 213312 0 0.0.0.0:1900 0.0.0.0:* 30184/RoonAppliance
udp 214080 0 0.0.0.0:1900 0.0.0.0:* 30184/RoonAppliance
udp 0 0 239.255.255.250:1900 0.0.0.0:* 30184/RoonAppliance
udp 0 0 0.0.0.0:53535 0.0.0.0:* 30184/RoonAppliance

13

Hey @James_Rome,

It looks like you are right: it is the firewall that is very likely causing this. Rather than just disabling it altogether, you can add Roon as an exception at the application level. Roon does not use specific ports… :pensive:

14

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