I have restarted the Roon Server application and also the QNAP server it sits on, and although it sometimes replaces the affected albums, others can be found to have vanished in the process. The artwork exists in the music folders and there is nothing I can find that would cause this to happen. It is something that only seems to have started to happen since the 1.7 update.
The music of the affected albums plays normally despite this issue.
Is this only for local files or also for TIDAL/Qobuz? I see in your example the album is identified — Do you have Roon set to use local artwork or is it using our artwork?
Hi @dylan
I don’t have either Tidal or Qobuz so this is purely a local files issue. Every album folder I have has its own artwork file and Roon uses that in all cases.
Thanks for the clarification, @Alan_McMillan — As a test can you try using Roon artwork for one of these albums? Does the same issue occur for that album when doing so?
Hi @dylan
If I use the Roon artwork the problem disappears. I also noticed when doing this test that my artwork’s space was blank but Roon appeared to be searching for it as seen here:
Can you zip up one of these albums, including the artwork, and share it with us in a private message via a shared Dropbox link (or a link from any other service)?
Hi @dylan
I’ve sent the file you requested to contact@roonlabs.com using WeTransfer. At time of writing (22:49 GMT) it’s 89% transferred. Don’t know why it’s taking so long. That’s two hours it’s been running and it says it’s got another 19 minutes to go!
An update: I’ve been using Roon this morning and I noticed that on opening the remote app on my iPad, about half the artwork in my library didn’t load…it got as far as Mahler and then it started to thin out and by the time Mozart was reached, there was nothing. I left it for a few minutes and nothing changed. I then shut down the app and restarted it. This time the artwork loaded as far as Schubert and from there the thinning out started and by Zemlinsky there was nothing. Third time lucky: another shut down and restart of the app gave me nearly everything but there are always some missing, maybe twenty overall that never come back, one of which is the Mozart opera I sent you earlier in the week. It’s as though something is choking off the artwork data stream which sometimes gives way at which point more pictures load but it doesn’t clear fully with the result that some items never get through.
Further update, later that day: I’ve noticed that the artwork builds almost instantly the app is launched. If I scroll through or tap at various points on the alphabetical list, the artwork appears on each page more and more slowly as each page comes up until eventually the artwork stops appearing at all. At that point, if I scroll through the library, virtually no artwork is visible and on my system that means maybe 1955 out of 1969 classical albums have no artwork thumbnails showing. The only way to cure this, or at least minimise it as mentioned at the beginning of this post, is to shut down the Roon remote and restart it.
Hi @dylan
I’ve solved this one myself but it does appear to be an issue with the 1.7 update because it never happened until that was installed. Any artwork with a file size of about 200kb or larger doesn’t show up. I took all the examples I had of non-showing artwork and compressed them in Photoshop to under 175kb to be safe and every one is now showing normally in all views.
Thanks for the update, @Alan_McMillan — I’ll update the ticket we have open with our QA team investigating this and I’ll be sure to let you know what they find.
