Audio Analysis stuck on 2

[macaumetal (Gustavo Girves)]

Core Machine (Operating system/System info/Roon build number)

I’m running roon on a PC with a i7 4790k, 32gb of RAM on a 1TB SSD, with Windows 10 Pro 64Bit (ver. 18363.900) and Roon v. 1.7 build 555

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Connected to a 100mb network via wifi with a Archer T2U Plus TP Link network adapter

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

I have an Audioquest Dragonfly Cobalt from the PC to a Yamaha AX 396 to a couple of Paradigm Mini Monitor v7

Description Of Issue

As shown on the image the Audio Analysis is stuck on 2 files left. It had no issues going over the 26828 other files. Any idea on what could it be?

Thanks!

[noris]

Hi @macaumetal,

Is there any change in behavior if you reboot your Core? I’ve enabled diagnostics mode and what this action does is automatically upload a log set to our servers. I see that these were the last few files Roon was trying to analyze.

D:\MP3\Beto Vazquez Infinity\2006 - Flying Towards the New Horizon\02 - After the Tempest.mp3
D:\MP3\Beto Vazquez Infinity\2006 - Flying Towards the New Horizon\05 - Time of Reflection.mp3

Can you please try moving these .mp3 files out of your watched storage location and reboot the Core? Does the issue then stop?

Note, please do not delete the files just yet, because if they are indeed the ones causing the issue I would like to kindly request them for QA purposes.

[macaumetal (Gustavo Girves)]

Hi @noris it worked, I moved those files to another folder, restarted the Core and it was fixed. Then moved the files BACK to the original forlder, restarted the Core and the Analysis got stuck like before.
Let me know how can I send you the files if you need them.
Thanks again.

[noris]

Hi @macaumetal,

Thanks for letting me know these are the offending files. Can you please upload them to Dropbox / Google Drive / Send.firefox.com and private message me a link (click my name -> message)?

[noris]

Hi @macaumetal,

Thanks for sending the files over, I can confirm receipt, I’ll get the files over to QA to work on preventing similar issues in the future.

Since the original issue is resolved, I will go ahead and mark your case as solved. If you have any further difficulties, just let us know!