Audio devices disappear on Roon Server and then re-appear [Roon Investigating]

Support
193

@beka You wrote this two weeks ago – surely that’s enough time to get an answer to that question.

1 Like
194

Hey @Neil_Carpenter,

Thanks for keeping track of this. :heart:

Please, check your private messages here on community :relieved_face:

195

@beka How about the actual problem in this thread? Any updates on when Roon might be usable?

1 Like
197

I truly feel bad for those that are continuing to have this problem with Roon. I was also experiencing it occasionally but the last update did resolve it for me (or at least, so far it has). So it’s unclear how widespread this is. Nor do we have any hint at what’s causing the problem for some but not others. Of course, if you’re experiencing it, it needs to be resolved asap.

1 Like
198

:wave: Hello everyone,

I don’t think we can say “thank you” enough for your unwavering support throughout this challenging and seemingly unending issue. Your patience has exceeded our expectations, and we truly appreciate it.

I apologize for the delay in this update. We have read every reply and during this time we’ve been carefully reviewing your reports alongside our log data (in close collaboration with our engineering and QA teams) to develop a clear path forward.

From the feedback you’ve shared and what we see on our end, we’re pleased to confirm that the majority of users known to be affected are now experiencing a resolution. That said, we remain fully committed to those still encountering audio devices disappearing—we’re determined to resolve this for everyone. To that end:

  • We’re closing this thread, as it has grown lengthy and unwieldy, making it difficult to efficiently gather the details we need.
  • We’re creating a dedicated new thread and will move over the users we know are still impacted, allowing for a more focused investigation.

If you’re still seeing these symptoms and haven’t been moved to the new thread, please reply on the new topic to let us know.

We’re truly sorry this issue arose, and we’re directing the bulk of our resources toward wrapping it up so you can return to enjoying music across all our devices.

199

Where s the new thread?

200

Hey @tripleCrotchet,

How lightning fast you are :high_voltage: :smiling_face:

The thread was being created as I was posting the last message and I was hoping I’d have the chance to update my message with the URL in time :sweat_smile:

It’s linked above, but also here: