Audio devices not visible for playback on iPad, iPhone, and Fiio M11 Pro (ref#MY7QAP)

[Wolfgang_Skalnik]

What best describes your playback issue?

· My DAC, streamer, or speaker doesn't appear as a Zone in Roon

What type of Zone is affected by this problem?

· *Network Zones* are affected.

Is the affected network Zone connected with Ethernet or WiFi?

· WiFi

Which network audio protocol is the Zone using with Roon?

· RoonReady

Does the device show up at all in Roon Settings -> Audio?

· No, it does not show up there

Does the device play audio from another source when using the same connection?

· The device has no problems with another audio source

Have you checked that Roon is whitelisted in any firewalls?

· I've checked the firewall and the issue remains

Since you are using a network connection to the device, please ensure that your RoonServer is on the same subnet as the device

· My devices are on a single subnet but is not visible to Roon

Do you have a complex network setup?

· I have a *mesh network* with devices connected to multiples points

Your local network might need some re-arranging to support Roon.

· None of the suggestions have helped me. I'd like to submit a support request.

What are the make and model of the affected audio device(s) and the connection type?

· Diverse iPads ,iPhones and Fiio m11 Pro

Describe the issue

Not able to Play ROON on iPad,iPhone or Fiio M11 Pro,These are Not visible in Audio,all other devices
work properly

Describe your network setup

Apple mini,Netgear

[daniel]

Hi @Wolfgang_Skalnik,
Welcome to the Roon Community! Thanks for reaching out to us about this issue. I have activated diagnostics on your account. In your logs I found quite a lot of traces indicating networking issues.

[115] 11/05 16:23:21 Warn: [easyhttp] [2] POST https://api.roonlabs.net/accounts5/accounts/3/machineallocate check network configuration: socketerr (NetworkUnreachable): Network is unreachable (104.22.14.70:443)
[116] 11/05 16:23:21 Warn: [easyhttp] [1] POST https://api.roonlabs.net/accounts5/accounts/3/login check network configuration: socketerr (NetworkUnreachable): Network is unreachable (104.22.14.70:443)

Is your server connected to your router using ethernet or Wi-Fi? If you are using Wi-Fi please test out an ethernet connection. Another thing you can try is switching to a different DNS. We have seen users have a better experience in the past if they change their Router’s DNS servers from the ISP provided ones to Cloudflare DNS, Quad9 or Google DNS. Can you please give this a try and let me know if it helps?

[Wolfgang_Skalnik]

Thank you,Problem soved without doing something,Roon plays on my iPhone again