Audio devices unavailable in Roon

Support
1

Roon Version: 1.3 (build 247) stable (64bit)
OS: Windows 10 Pro - Version 1703 - OS Build 15063.502
PC spec: i7 6850k, 32gb ddr4, GTX 1080
Library Size: 31,797 tracks
DAC - Chord Mojo (Driver Version 1.0.62.0)

The issue appears very similar to one I had in April this year. With Roon open and in use I clicked next on a song and the audio devices disappeared.

After restarting Roon the audio devices appear for a few seconds then disappear again.

https://i.gyazo.com/1d0715f5e0c3a50b1d225551ff67e4ae.png

https://i.gyazo.com/fdd7664c1ded023eebcdff30cecb50e3.png

No windows updates occurred today before the issue started with the most recent being my current build https://support.microsoft.com/en-us/help/4032188/windows-10-update-kb4032188 which was installed a few days ago.

I do not have a system restore point before the Windows update but it would be odd for that to be impacting Roon now after working for days.

Troubleshooting steps tried so far:

Uninstall/ Reinstall of Roon with and without restoring a backup.
Uninstall/ Reinstall of latest Chord drivers
Uninstall/ Reinstall of latest Nvidia graphics drivers
System / Chord Mojo power on/off
Swapped between several USB ports.

2

Hello @Rumiho,

We’ve already seen a bunch of reports which were caused by Windows Creator update. I looked into Chord website and they have a specific driver for Win 10 Creators (http://www.chordmojo.com/support/). Are you using that driver ?
Also, have you tried to playback to this device ( in Exclusive mode) via other software ?

Regards,
Vova

1 Like
3

I currently am using the Creators driver from Chord but also tried the older W10 version. I tested exclusive mode in foobar and it worked without issue.

4

Hi, @Rumiho thanks for the information, could you please send us your logs via Dropbox or using your Gdrive for the further investigation of your problem?

Ivan

5

Closed due to inactivity. If you are still seeing this issue, please open a new support thread.