Apple Mac Studio
M1 Max
64GB Ram
MacOS Monterey Version 12.6.2
Networking Gear & Setup Details
Router - Netgear Orbi
|Hardware Version| RBR50|
|Firmware Version| V2.7.4.24|
Netgear Dumb Switch
VPN - NordVPN
All tracks are on a TrueNAS Core server version 13.X
Connected Audio Devices
The problem applies with any DAC in the signal path
Schitt Modius
Topping E30 II
Geshelli JNOG2
Number of Tracks in Library
91633 tracks
Description of Issue
Everything plays fine for a while. Several times a day playback stops for 30 seconds - 2 minutes. It then comes back with playback paused.
Of note: I also have Plex. 99% of the time they are not in use at the same time. The problem occurs when it’s not. I can play 4K video with DTS or Atmos sound and have no dropouts like this.
From Mac Studio directly into the DAC. Roon Core is currently on the Mac Studio but I have tried it on one other computer. Same thing.
It also does it on a Macbook Pro playing through internal speakers and a Raspberry Pi into a Geshelli JNOG2
I’ve looked at the logs too. I don’t understand all of the entries so it’s difficult to try and run it down that way.
NordVPN is a well-known VPN provider. Fairly standard piece of kit nowadays.
The network is Cable Modem → Netgear Orbi → Switch → All hard wired devices including the TrueNAS box and the Mac Studio (with Roon Core).
MacBook Pro and Raspberry Pi connect via WiFi
TrueNAS Box is 32GB Ram with several 8TB drives. It serves movies/TV at HD + 4K resolution via Plex and utilization never goes above about 25%. No bottleneck there.
80% of my library 16/44 with the rest a mix of 96 and 192. No single type triggers this behavior.
Sorry not going to do all that. It would be a major pain in the butt and disrupt everything else dependent on the current network setup.
If I can play 4K vids with DTS multichannel or Dolby Atmos without a hiccup, I’m not inclined to go down that rabbit hole without a sound technical reason.
Thank you for your patience. The team has pulled and reviewed your logs with development and encountered the following:
Repeated network dropouts and connection refusals affected RAATServer and several key and backend Roon processes.
a) As an initial troubleshooting step, please try disabling NordVPN, as it’s more than likely at a minimum introducing additional network logging that is obfuscating the issue here.
b) Next, refresh Roon’s database:
Reinstall the Roon App from our Downloads Page to generate a new Roon folder
Verify if the issue persists on a fresh database before restoring the backup
RAATServer dropouts on the Core device. It’s possible that multiple audio drivers are competing for the attention of the system output since you have Global Delight and other room correction/immersive audio drivers present.
a) Please share a screenshot of your Audio Midi setup.
b) You can generate a fresh instance of RAATServer by taking the following steps:
I ended up putting Roon Core on a dedicated computer. Would have liked to stay with the Mac Studio as described above, but the thought of going through the troubleshooting steps and waiting 14 days for each response is untenable.