Is there a specific error message you see? If so, please select from the following options:
· "Too Many Failures - Stopping Playback"
Please try to reboot your Roon Server and check to see if this helps.
· Rebooting my Server had no effect, the issue remains
Please try to reboot and unplug/replug in your affected audio device and check to see if this helps.
· Rebooting and unplugging/replugging my audio device, the issue remains
Please open your Roon Remote and select the "System Output" Zone and try to play to it. Do you encounter any playback errors with this Zone?
· Playback *errors for both* my other zone and when I play to System Output as well
Please try fully rebooting your network equipment
· No, I'm still having trouble
An issue with playback on System Output and another zone often indicates a network security problem. *Check your firewall(s)* to ensure that *Roon*, *RoonServer *and *RAATServer* are allowed to properly communicate
· I'm still having problems / This isn't relevant to me
Does the issue happen with local library music, streaming service music, or both?
· Only streaming content while local content works fine
Please select the streaming service(s) with which you're encountering playback problems.
· Qobuz
Have you tried logging out and back in again to your streaming service?
· Logging out and back in had no impact, the issue remains
What is the model/manufacturer of the affected audio device(s) and the connection type?
· See above….. this is at least the 10th time I’ve sent in feedback on issue 😡
Describe the issue
Only getting the dropouts on direct or pure direct. Streaming 196/24 resolution. 196/24 sounds great on all other modes
Thanks for writing in and I’m sorry for the troubles you’ve experienced as of late! We were able to review a fresh diagnostic report and saw a handful of errors in relation to qobuz playback on your server.
When you mention dropouts, does the song continue to play? Or, is the issue more so some songs will play normally, while others immediately fail to play, or are even skipped?
Are you able to confirm that all the tracks you’ve selected to play are available in the file format you’re attempting to play?
Have you seen anything I’ve sent you? Videos, answers to your questions. This has been going on for months and I’m beginning to think you couldn’t even tell me what I’m experiencing. True? The dropout are micro seconds and are only on 192/24 - THE SONG PLAYS THROUGH. This only happens on 192/24. I’ve been told I need to backup. I can do this if someone tells me how to hook up the equipment to get a backup. I use an iPhone 13 m, HDMI to the Marantz - that’s it. No computers, no NAS, nothing else. This fits my listening style perfectly and am as happy as can be other than the direct mode on 192/24.
Apologies if there’s any confusion here - If you review this thread, you’ll see that there aren’t any videos or responses to my prior questions.
We have plenty of helpful information that covers backups in Roon, here’s a helpful link for you:
How is your Nuclues connected to your router? A fresh diagnostic report from your Nculeus is showing network bandwidth-related errors, resulting in dropouts. For example:
Warn: [qobuz/media] could not get playback info for 202:0:180097750: Result[Status=NotAvailable, ErrorText=No streaming URL returned]
Info: [zone marantz Av10] OnPlayFeedback StoppedEndOfMediaUnnatural
I would investigate a direct ethernet connection from your Nucleus to your router, and review your network settings to see if you’re able to provide network priority to your Nucleus and other Roon devices.
I have ordered a new router from Comcast. They admitted mine was old and there was better technology out there. Should arrive this week. Still not seeing anything on the connectivity for backup.
Thanks for the update - let me know how the new router/network installation goes.
This makes things a bit more difficult, but can still be done. Considering your installation setup, it would be easiest to create a free dropbox account, and connect to in Roon by accessing: Roon Settings>Backups>Backup Now>Select Location> Dropbox Connect
This will then take you through a few prompts to get your accounts connected. From here, you could keep a few backups saved.
The other easiest option would be to use a USB thumb drive or external drive and connect it directly to your Nucleus. You’d then follow the same steps above and select the external drive as the location to save your backups.
If the drive is formatted correctly, yes, you should be able to plug it into your Nucleus and access the drive using the settings I listed above:
Here’s an example of what you’ll see, only with your setup, you’ll see “Nucleus” instead of “Roon Optimized Core Kit” as well as a different drive name, the name of your specific drive.
New router installed but did not help. Can I create a Dropbox on my phone? If not, I will use a remote drive and hope it’s formatted correctly. Does the nucleus have a routine that will format an external drive? If not, what do you suggest? I know it was formatted for use on my Sony laptop several years ago.
Yes, you can use your mobile browser to access dropbox.com and sign up for a free account.
No, your Nucleus doesn’t have the functionality to format an external drive. If you need to format an external drive, you’ll likely need a computer to do so.
Benjamin, I have created a Dropbox account at 11.99 per month. I cannot find the screen in Roon backup that allows me to select Dropbox as the backup location (see image)
Correct, I have not been able to find that screen. Message 13 has what I get. I was able to hook up a portable drive and get a backup, but I still want to get Dropbox working. Now that I have a backup, do I need to restore?
Oh, now I see that this was not a screenshot from your device but a copy of @benjamin’s screenshot. As far as I can see on my iPhone, the Dropbox option is not available on the phone, just on tablets and PCs
That’s when you tap Add network share but this is not what we are after.
You have been barking up this wrong tree for weeks now. You should save yourself further trouble. This is not a Support issue because it is not a Roon issue. It cannot be. On a non Roon Ready component, Roon has no knowledge that it is in Direct/Pure Direct mode. That is immaterial to Roon. If dropouts truly are limited to only 24 bit 192 kHz in only Direct/Pure Direct mode, that is a component hardware/software fault. It is a Marantz issue.
So who are you, Andrew, and where have you been the last few months? I have been told by multiple people my issue is a corrupted database and I need to backup the system. Are you part of Roon or a user? Benjamin, I believe you are a part of Roon? Rebeka said I needed to work directly with you. Anyway, this is the first Ive heard it was a Marantz issue. Anxious to hear what is next. Andrew, on a side note 192/24 plays fine when I play directly from Qobuz through the Marantz (pure direct). Videos do exist and have been sent to Roon
Are you still with me Ben? What’s are your thoughts on Andrew’s thinking? Also, should I restore my backup? Is it just that Roon doesn’t work with Dropbox on an iPhone, as it seems to work from my phone backing up files and the likes? Thanks
I have been told by multiple people my issue is a corrupted database and I need to backup the system. Are you part of Roon or a user? Benjamin, I believe you are a part of Roon? Rebeka said I needed to work directly with you. Anyway, this is the first Ive heard it was a Marantz issue. Anxious to hear what is next. Andrew, on a side note 192/24 plays fine when I play directly from Qobuz through the Marantz (pure direct). Videos do exist and have been sent to Roon