Windows 10/Surface Laptop 256gb 8gb RAM/ Roon Build 1.7
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Local issue - not network related.
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Surface Laptop output (not connected to any audio equipment)
Description Of Issue
I’m getting awful audio quality when using Roon to play my tracks. There’s some strange kind of bass resonance coming in the low-end. This does not happen when I play the same tracks in Foobar.
The signal path is very simple and it says that it’s not doing any processing with my audio. These are all files played from my C drive. It happens regardless of what the audio output is - my computer/headphones/speakers etc.
These are local files - not related to Tidal/Qobuz etc.
I’ve recorded two clips - one when playing a track in Roon and the other when playing the same track in Foobar. This should describe what the issue is - listen to the sound when the bass kicks in.
I think your Surface probably has two Audio devices available to Roon. There’s the System Output, which uses the Windows audio mixer, so other audio streams (e.g. from notifications, or other applications) are also mixed in, together with any audio processing that you may have enabled in Windows.
Then there’s probably also an “Intel SST Audio Device (WDM)”, which gives Roon direct access to the audio hardware. If that’s present, you could try that output and see if the sound is different/better…
Hi Geoff. Thanks for the recommendation but no luck. The strange thing about it is that the same tracks played from Foobar/Groove/iTunes do not have the interference - it must be something which Roon is doing with the audio.
This is my setup when i’m hooked up to my Surface Dock. When I play a track through ‘Intel Display Audio’, ‘System Output’ or ‘Realtek HD Audio’, I get the issue. Funnily enough - if i’m hooked up to my Surface Dock and I play it through that I do not get the issue. This doesn’t fix it for me though as when I’m not hooked up to the dock I always get the interference.
I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.
However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.
First, can you please reproduce the issue once more and note the time at which the issue occurs along with what track is playing. Then respond here with that time + track name, and I’ll make sure we review the diagnostics related to that timestamp.
I wanted to reach out because I’ve been keeping an eye on our servers, waiting for the aforementioned diagnostics report.
For some reason it is not reaching our servers, even after I tried re-enabling diagnostics on your account. I also ran a quick test and I was able to submit a similar report from my setup here, so something else is going on.
So we can move forward, I was hoping, for now, you could use the directions found here and send us over a set of logs using a shared Dropbox link.