Thanks for reaching out, @Paula_Dickerson!
So we can better assist you, please provide a brief description of your current setup using this link as a guide.
Make sure to describe your network configuration/topology, including any networking hardware currently in use, so we can have a clear understanding of how your devices are communicating.
Since noticing this behavior have you tried rebooting your Core machine and endpoints?
Does this behavior only occur on the iPad, or do you see it on other remotes as well?
If you reinstall the application on the iPad is there any change?
Thanks,
Dylan