· None of the above quite fits
· None of these quite match
· After updating tells me I am already signed in and then tells me to get more authentication then wants me to subscribe but I have a lifetime subscription
· Roon is on an iMac and the music is stored downstairs on a hard drive
Is this screen photo complete? Does it show the whole screen?
Normally, when that screen is shown, there is an ‘unauthorize’ button in the bottom right of the screen. Selecting this will remove the association of your licence with any previously used server and allow you to set it up on the new one. No Roon database or music storage is lost during this procedure.
One reason that this is sometimes required is that Roon occasionally gets confused over Server machine identity and thinks you are trying to use a different server when in fact the same server is being used.
The strange thing is that it normally says „your subscription allows you to sign in to 1 Roon Servers at a time“, like here (and shows the Unauthorize button):
But in @keyse1’s case it says „authorize up to 0 devices“, so that text (and other text pieces) differs a bit and „0“ seems strange.
And I believe we see the bottom edge of the screen in @keyse1‘s photo, where the Unauthorize button should normally be. The button missing makes sense, I guess, if Roon thinks that there are „0“ subscriptions.
@keyse1 are you running the latest Roon update?
I agree, with @Suedkiez,
Roon Support will be along to help but, in the meantime here’s I wondering if Roon Server is having trouble reaching Roon’s backend licencing services … here’s something @keyse1 to try:
First reboot your router and any other network related equipment … then …
Since you’re running macOS, the behavior you’re seeing is consistent with the newer, stricter Local Network permission controls in the recent macOS releases.
Please try the following steps:
Once these permissions are refreshed and the system restarted, your audio devices should reappear.
I hope this helps, if not we’ll have to see what advice Roon have.
Thanks for reaching out.
We checked your account and can confirm that you have a valid Lifetime subscription.
It is possible that you have more than one instance of the Roon application installed on your Mac, which could be causing this issue.
Could you please open Terminal and run the following command to check?
count=$(mdfind "kMDItemCFBundleIdentifier == 'com.roon.Roon'" | wc -l); echo "You have $count Roon instances"
Please share the output with us.
Also, we recommend checking if you have Roon installed or active on any other machines in your setup.
Thanks.
Can’t seem to add a photo
Terminal says
You have 1 Roon instances
Ray
Actually that image you posted is what mine shows now with the exception that under devices it says Rays -iMac
Thanks for replying
Ray
In this case, this is just the occasional Roon confusion. Click the Unauthorize button, then you can choose the iMac as your Roon Server again
I’m still confused by what it showed in your original photo, but maybe it doesn’t matter
Thanks for confirming.
In this case, it is likely we are dealing with a minor bug or a corrupt file in the current installation.
Could you please try performing a clean reinstall of Roon?
Important: This process involves deleting your current database. Please ensure you have a valid backup before proceeding.
~/Library/ folder and delete the RoonServer (or Roon) folder.
Thanks.
I’m a bit worried that I wouldn’t be able to do what you suggest
What about the suggestion from suedkiez to use the de authorise button and then reselect the iMac as the server
Could that work
Ray
Hello @keyse1 ,
Yes, you can give the unauthorize button a try. Let us know if this helps!
It worked immediately 
Ray
It worked😀
Thanks
Ray
Thanks to everyone that replied
Ray
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