Authorisation of another Roon Core

[Herman_Tse]

I have a laptop and a PC. Both have Roon installed.

I was using the laptop as Core. Then I switched to the PC as Core. When I switched to the PC, I de-authorised the laptop as Core.

Now I want to switch back to the laptop. However, Roon does not even open on my laptop.

I uninstalled and then re-installed Roon on the laptop. But the same problem happens. It does not start. Any advices. Many thanks

[dylan (Dylan Caudill)]

Sorry for the trouble here, @Herman_Tse!

Do you see any error messages at all when trying to open Roon?

Have there been any change on this machine? Any Windows updates or anything like that?

[Herman_Tse]

There is no error message. It simply cannot open. There is a Window update recently.

I may take the laptop to the service provider to take a look. However, does it have anything to do that I de-authorised it before?

Thanks

[Joachim_Strobel]

I do the same, but install only the core. The one that starts automatically upon Window‘s boot. Are you doing the same? I then run Roon on a iPad or even on the said laptop but connect to that core. That works, but sometimes it takes Roon a while to check that another core was running before and may throw an error even after running for two minutes.

[nuwriy]

Hello @Herman_Tse, could you please try to open Roon one more time on the laptop then use the directions found here and send us over a set of logs using a shared Dropbox link.