Auto Sleep flawed

Support
1

There’s a flaw with the new auto sleep function (at least on my Moon Neo ACE) that I’m hoping you can address in a future update.

The function to sleep works…
Set Auto Sleep to 30 seconds (for ease of testing)
Play music through Roon
Stop music
30 seconds later and “click” Moon goes to sleep

However this also happens if you switch the input to something else…
Set Auto Sleep to 30 seconds (for ease of testing)
Play music through Roon
Stop music
Change input (to optical input for example)
30 seconds later and “click” Moon goes to sleep

This is very frustrating when you’ve just settled down to a movie and the device goes to sleep half-way through the film (I had auto sleep set to 1 hour).

I’ve switched auto sleep off for now.

2

Do you have an issue if you set it to 5 mins perhaps…

4

Thanks for the report, @Jason_T — I’ve passed this along to the team for further investigation and I’ll be sure to reach out when we have more information.

7

I haven’t tried 5 minutes, but it was the same issue for 30 seconds and 1 hour.

8

Thanks Dylan.

Please let me know if you need any more information from me.

9

I’m not having any issues with my Simaudio Moon 390 Preamp. I’ve set it for 30 seconds and if I pause the track with the remote, then click to Phono, for example, the unit remains on.

@dylan

Mind Version: 1.09
390 Version: 1.10
MQA Version: 1.02
FPGA Version: 1.01

Cheers, Greg

10

What if you stop the track which is what the OP is doing. Maybe there is a difference between stopping and pausing?

11

Clicking Stop on the remote control seems to have the same effect as clicking the Input on the remote. Roon indicates “Lost control of the device because the input was switched”.

Even doing that, the unit remains powered on.

Cheers, Greg

12

Interesting and firstly, my apologies, but by “Stop” I meant “Pause” from Roon.

I’ve tested a few more scenarios. All with auto sleep set to 30 seconds:

Play track in Roon…

A. Click pause in Roon = ACE sleeps after 30 seconds
B. Press pause on remote = ACE sleeps after 30 seconds
C. Press stop on remote = ACE stays awake and message in Roon “Lost control of the device because the input was switched”
D. Switch input on remote = Roon continues to play, but input on ACE is correctly changed
E. Click pause in Roon, then switch input on remote = ACE sleeps after 30 seconds
F. Press pause on remote, then switch input on remote = ACE sleeps after 30 seconds

I have checked for firmware updates and unplugged it from the mains for 60 seconds. No difference.

Mind Version: 1.09
ACE Version: 1.14
EDIT:
Roon Version: 537

In my opinion A, B & C are correct behaviours
D seems unrelated to the auto sleep feature
E & F are undesirable behaviours of the auto sleep feature

1 Like
13

Yes, D, E and F are indications of the difference between the two devices, yours and mine.

When you change the Input on your Ace, Roon retains control on the Mind streamer. If I change Input on my Moon 390, Roon loses control of the Mind.

So, with the Ace, Roon doesn’t know that the Mind is no longer available. With the 390, Roon does know.

This difference is what causes your issue.

Good sleuthing.

Cheers, Greg

1 Like
14

Hello @Jason_T,

We really appreciate the detail that you’ve explained your testing, so thank you for that. I’ve forwarded this to the QA team for further analysis. As @Greg mentioned, we’ve confirmed that things are working with the 390 so there may be a discrepancy with the ACE causing this behavior.

-John

15

Thank you John and team :grinning:

16

By way of an update; There’s a firmware update for the Moon ACE (version 1.15) which addresses auto-standby issues, but it’s not made any difference to what I’m experiencing with the Roon Auto-Sleep.

17

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