B139 Track screen is grey [Ticket in]

Tapping on tracks just shows this.

Timestamp 10:23 GMT

Hi @crowlem !

Can you, please, elaborate on this issue?
Did it happen once or occasionally?
Which device was affected by this issue?
Also, could you provide the email address associated with this device?
Thanks in advance.

This happens every time I go to the tracks view. Device is Xperia 1 iii. By email address do you mean my roon account?

By email address do you mean my roon account?

Yes, the email address associated with your Roon account.

Also, could you specify what you mean by “tracks view”?
Is it Tracks browser under “My Library”?

Yes that’s correct, go to my library and tap tracks.

As for the email address, I’d rather not post it in a public forum, assuming you can see it on my community account ?

I was able to reproduce this issue on my end.

I’ve already passed this issue on to our developers.

Meanwhile, I suggest the following as a temporary measure:

  1. Delete ARC
  2. Install ARC

That should fix the issue with the grey screen.

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Workaround did the trick, thanks Oleksandr :slight_smile:

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I am quite sure he meant by private message :wink: