What’s not working
• I am backing up to a MAC Share folder from my Sonic Transporter. Backup was working fine and now is it is not and showing an error “selected drive is full”. If gets to 96% and then fails. Am I doing something wrong or is this a bug? I appreciate any guidance you can provide.
How often does the issue occur
• Every time I use Roon Zones to play music with the Roon Zone Audio setup.
If you’re having a crash or an issue that happens sporadically, it’s helpful if you can let us know an approximate time for when it last happened.
• See above
Details on your Core machine (OS, Hardware specs, Roon build)
• V1.8 build 814
• Core is on a SonicTransporter i5 Version: 2.8
• Library Size: 2,894 Albums, 49,970 tracks
Details on your Remote(s) (OS, Hardware specs, Roon build)
• Roon Remote from Apple App Store
Networking details (especially what hardware you’re using, how everything is connected, and anything notable about how it’s all configured)
• Draytek Vigor 2926 router with 2 Cisco SG112 gigabit 24 port switches
Audio devices in use
• 2 VSSl A6 for audio distribution around our home. https://vssl.com/product/a-6/ and a Marantz 7013 for our main listening
• 1 micro Rendu network connected and optically connected to the Marantz
Library details (where your music is stored, whether you’re using a streaming service, how many tracks are in your library)
• Music is stored on an internal Sonic Samsung 2 TB SSD in the Sonic
Fellow friendly user here. Just a basic question as I might have missed it in your post. Did you check the drive of the Mac Share to verify there was plenty of space on it.
Thanks for reaching out, @Ron_Horwitz. As Rugby suggested, can you please confirm how much space is currently available on the drive where you’re attempting to make the backups?
Hi Dylan and Daniel. Thank you for your kind reply. The MAC drive has 73.19 GB available out of 250 GB. So unless I am supposed to allocate something to the MAC folder we should have plenty.
Here is the Box Link to the Roon Server Log. I have it set currently to back up everyday until I have the library completely configured. It has worked the last 2 days, which is great but inconsistent. Maybe you can see why it fails. Thanks so much for all your help.
Hi @Ron_Horwitz — I think we’re going to need a bit more information here. Can you send us the entire Logs folder, not just one file, so we can take a look at them all? Thanks!
Thats what I thought I did, but maybe not. I went to Sonicorbiter.com → Manage → Apps → Roon and downloaded the file. There is no folder access on the Sonic.
Hmm. It looks like it’s only giving you one file when you do that and not the entire logs folder. Let me try enabling diagnostics on my end and see if I can get information that way, @Ron_Horwitz. I’ll follow up soon.
Okay, that worked. I was able to take a look at the diagnostics report and I’ve made a ticket for our QA team so I can get further feedback on the error I’m seeing here. I’ll follow up once I have their feedback.
Hi @Ron_Horwitz, can you try making your backup to a USB-connected drive? From what our team saw in the logs it looks like there might be some network issues occurring here preventing the backup from occurring.
