Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Eero/Ethernet.
Description Of Issue
When I run a manual backup, I receive a backup failed at x:xx:xx / error backing up database. This error occurs when I try to re-run a manual backup in a different location, device, or network share.
I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.
However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.
First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.
Now that I have the timestamps, diagnostics have been enabled on your account. The next time your Core is active a diagnostics report will automatically be generated and uploaded directly to our servers
Once that’s been received, I’ll be sure to update this thread and pass the diagnostics over to the team for further analysis.
The diagnostics report successfully reached our servers and I discussed this with the technical team. We are reaching out to Innuos about the behavior that you’re seeing here and they will be able to assist you with the next steps.
Thanks for your patience here, Alex! And please feel free to reach out to us if you have any further questions.
Can you please send us an email to support@innuos.com so that we can follow this up on our ticket system. We can then book a remote session to have a look at your system.
I have since backed up my library on to another NAS, restored the Innuos back to factory settings, copied the library back on to the Innuos and enabled roon. I have not encountered any problems but I could not wait any longer since I was unable to launch the roon client and access my music.