Backup failed from network storage

I’m running Roon Core (version 1.8 build 882) on a MacBook Pro, music files on Synology dsm play214.
After dropouts I reinstalled Roon software and wanted to restore from backup files: no way! After 10% recovering the backup failed. There are 200 GB space left on the MacBook Pro and also about 500 Gb left on the network storage.
Is there a way to solve the problem?

Moved to support area so people will see it.

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