Nucleus
English Electric network switch
Moon 280D via Network
40000
Backups failed, cannot select new destination or create new folder. Tracks saved on SSD play so the drive is functioning. Honestly so many problems over the last number of updates. Any suggestions out there?
Are you trying to backup Roon to the same drive as your music is stored? I have a USB HDD plugged into my Nucleus for the sole purpose of storing nightly Roon backup’s and it is flawless.
Maybe Roon’s recommendations regarding backups may help solve your problem?
Thanks Jim, yes I am using the same drive but it’s been flawless for a year and a half. Also minimal tracks (1500) stored on the drive.
Nothing that I can see, that’s why I tought id start a new topic.
Don’t do that. Use a separate HDD or SDD.
As long as the backups are not in a watched folder, why do they need to be on a separate storage drive from the music?
Because if the drive crashes, you lose everything.
Wise action here would be to back up in multiple locations…I have myself quadruple contingency plans.
You just never know.
Fair point. I periodically back up both my local library and my Roon backups. It’s all belt and braces with me.
Beware a Backup may fail if Roon is playing at the time you backup
@David_Smith3, For clarification, can you post a screenshot showing your backup location? Similar to this… Thanks.
Only when it’s a scheduled backup.
Manual backups definitely always work and just stop the music.
Sorry I meant scheduled !!
Hey @David_Smith3,
We’re sorry to hear that you’re having trouble with your backups. If you could please post a screenshot of your Backup location settings and a description of the device you’re trying to use for the backups that would help us figure this out for you.
We’ll be watching for your reply, thanks!
This topic was automatically closed 45 days after the last reply. New replies are no longer allowed.
Hi Jamie, could you please reach out via email? I’ve been in contact with Rebecca and she said we should connect.
Hi @David_Smith3,
Please accept my sincere apologies on behalf of the support team that you’ve been left hanging without a response. While there’s no excuse for that performance, we do hope to win you back with a prompt solution or next steps for the backup failure that’s disrupting your enjoyment of Roon.
We’ve pulled backend diagnostics from your Nucleus, and there are errors attempting to mount the backup directory. Reinstalling RoonOS and renewing your database may solve this issue. However, as I understand it, there’s a distinct possibility you’re 1) storing your Roon library on the same drive you’re backing up to, and 2) have this location enabled as a Watched Folder. I believe this was the information @jamie was hoping to confirm when requesting a screenshot of Backup location above. If you are in fact backing up to a Watched Folder, see this warning from the article @Marin_Weigel and @Jim_F suggested on June 11:
Diagnostics also suggest the Core performed a successful backup within the last several days. Is that the case? If so, then we can comfortably proceed with a full database refresh; this will retain all your settings, library content, and customization while overwriting any directory paths that might be kicking the error.
Please take the following steps:
I then suggest you specify a backup location separate from Watched Folders, ideally a separate storage location from your Roon Database.
Please let me know if these steps are of assistance. While I know the forum has left a bad taste in your mouth and reduced your confidence in a timely response, we’ve prioritized this thread and will have multiple team members watching it daily.
Hi @David_Smith3,
I wanted to check in on this thread since some time has passed. Are you still experiencing issues with Backups, and did you have a chance to review my post above?
We’re here to support if you need us.
