Backup failed to USB attached to NUC [Resolved]

Hi @Peter_Christian ----- Thank you for your patience while our techs have been looking into this issue you’ve reported to us.

Moving forward, based off the traces found in the supplied logs the team has noted that the drive does indeed become unreachable by the application which would explain why you are seeing the mentioned error message while trying to perform a backup. In light of this, the team has asked for the following:

  • Please provide the make/model of the external HD being used.

  • Can you confirm that you are able to create a “new” folder on the mentioned drive via Roon?

    • Go into “Settings” and chose the “Backups” tab.

    • Click “browse” next to “Find Backups”

    • Choose the external drive from the column on the left hand side and click “new folder”

  • During your troubleshooting of this behavior have you tried…

    • Testing with a new USB cable?

    • Trying a different USB port on the NUC?

    • Trying a different USB based storage device with the NUC to see how it functions?

-Eric