Backup failing running ROON ROCK on NUC

[Adrian_Windo]

Im Running ROON ROCK on a NUC and get the message: Backup failed at xx:xx backup directory not available?

[grossmsj (Scott G)]

What are you backing up to? Is it connected via a network?
You will get the issue solved faster if you enter in all the necessary info about your setup as described here: I'm having a problem with Roon -- where do I report it?
When I’ve had this problem its because my network drive somehow disconnected from the system.

[Adrian_Windo]

I’m backing up to a drive in the NUC

[grossmsj (Scott G)]

Can you share a screenshot of the backup path?
Settings>Backup>Scheduled Backups

Can you see the backup location in your File Explorer/Finder?

[Adrian_Windo]

Hi SCOTT

Please see attached

[grossmsj (Scott G)]

Is this a thumb drive or a larger USB drive?
It looks like it was originally formatted on a Windows computer. Do you know if it was exFAT? Have you backed up to this drive already (yesterday?).
I suppose you have already tried to eject the drive and remount it on the Nuc?
You might want to take a look at this post and try some of the steps suggested there.

Backup failed to USB attached to NUC [Resolved]

Hi @Peter_Christian ----- Thank you for your patience while our techs have been looking into this issue you’ve reported to us. Moving forward, based off the traces found in the supplied logs the team has noted that the drive does indeed become unreachable by the application which would explain why you are seeing the mentioned error message while trying to perform a backup. In light of this, the team has asked for the following: Please provide the make/model of the external HD being used. C…

If no luck there, @support will need to take a look at what’s going on.

[Adrian_Windo]

I’m running a 1tb SSD inside the NUC. This holds the library and the backups. The music access is fine

[noris]

Hi @Adrian_Windo,

Can you please try rebooting your ROCK? It would be interesting to note if manual triggered backups experience this behavior, can you try to start a manual backup by going to Backups -> Backup Now and let me know if that works? Also, what is the exact model/manufacturer of the 1tb SSD you have installed inside the NUC?

– Noris

[Adrian_Windo]

Yes i did a reboot and manually triggered a backup, same issue and message. The drive is a Crucial MX500 1TB SATA 2.5"

[noris]

Hi @Adrian_Windo,

Thanks for trying the manual backup. The next step here would be to enable diagnostics mode for your account, which I have just done so. What this action will do is next time your Core is active a set of logs will automatically be generated and uploaded to our servers for analysis. Once these are recieved, I will consult with QA regarding the specific failure state. I will be sure to let you know once I have more info to share regarding you case and thanks in advance for your patience here!

– Noris

[Adrian_Windo]

Hi Norris

Many thanks. I shall be away from home until Friday so their will be no traffic until then

Regards

[noris]

Hi @Adrian_Windo,

Thank you for your patience here while I consulted with the QA team regarding this behavior.

It appears that the backup you are performing is on an external drive called ROON_BACKUPS according to the screenshots and in fact backing up to ROCK’s internal storage drive should not be possible. There are a few follow-up questions which may help:

1. Have you ever performed a successful backup to this drive before?
2. How is the external drive formatted? (NTFS/FAT32/exFAT/HTFS+)?
3. What are the permissions of the drive? Does the drive have read/write access?
4. Does this drive work as expected on a regular PC for reading/writing files?