Backup Failures on ROCK Server After Roon Update Due to "Directory Unavailable" Error (ref#QIQPO3)

What’s happening?

· Something else

How can we help?

· None of the above

Other options

· Other

Describe the issue

Last year I installed ROCK on an Intel NUC, and have been using this as my Roon server ever since. At the time of setup I connected an external SSD via USB to use for database backups. This has been working without issue. However, after the most recent Roon update I started seeing backup failures, indicating that the "directory was unavailable". Upon further investigation I have discovered that Roon does see the drive, and can list existing backups, but if I try to do a new backup (either scheduled or manual) it says that the directory is unavailable. The SSD is formatted ExFAT. I have tried rebooting the server, and disconnecting and reconnecting the drive. Neither has made any difference. New backups continue to fail, but old backups can still be seen.

Describe your network setup

Pfsense firewall/router, Netgear GS324T switch, Motorola cable modem

Hello @Jeff_Melin ,

Have you been able to connect the USB drive to another operating system and tried running disk check tools on it? It sounds like the drive could be starting to head towards hardware failure.

Good call. My Mac had trouble mounting it. I connected a new USB drive to the ROCK server and it appears to have backed up successfully last night. Thanks.

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