· I have been using Roon on a ROCK for the past 8 years. I have a very large local file collection stored on a NAS and wanted to increase the speed and capacity of the NUC. I backed up the old NUC and replaced it on my network with the new one. For reasons I cannot fathom, the new server seems to work fine but will not load the backup. The online instructions state that I should get a screen when I start Roon on my Windows PC asking me to either log-in or restore a backup. I do not get this screen, and the Roon app logs me in without prompting and asks me to connect to the new ROCK. When I tried to load the backup, it finds the file but then returns “No backups found” when I try to select it. Assuming this may have something to do with the automatic log-in, I have uninstalled Roon (checking the box to delete databases and settings) and installed a newly downloaded version, but the problem persists. What am I doing wrong? Thanks in advance…
It doesn’t matter - if I select the RoonBackups folder I get the same result.
I use an old iPad as a remote for Roon (although I otherwise know nothing about Apple software). I tried uninstalling and reinstalling the app. When I opened it, it also logged me in automatically and I got the same error message about the backup.
The flash drive was a new flash drive that I used to do a complete forced backup from the old NUC. I just tried the flash drive that contained the daily incremental backups. Roon seemed to find these, but none of the versions worked, generating the attached message. FWIW, both flash drive are formatted in exFAT…
Last night I did a third backup using a different flash drive (which also would not load on the new NUC). Interestingly, for some unknown reason when I looked at my computer this morning Roon showed the attached message. This is what I think I need in order to load my database onto the new NUC. However, when I disconnect the old NUC and reconnected the new one, Roon automatically logged onto my account, and once again failed to load the backup. Is there any way to sign out of Roon? Or is there a location on my PC that stores these credentials so that I can delete them? I believe my problem will be solved if I can get to the screen that shows the “Restore a backup” in lieu of the Login and Sign up choices.
Just a quick update. I reinstalled ROCK on the NUC and that didn’t solve the problem - all three backups failed in the same fashion as before. I then tried a new idea - I created a backup to my NAS. For whatever reason, this worked perfectly and I can now use Roon again. I am at a loss as to why the backup could be restored only from the network and not from any of the USB drives. I have a large collection of music on the NAS (see attached home screen), but the Roon database is only 35GB. The new NUC has a larger hard drive (which presumably makes no difference) and double the memory - search, sorting and starting playback is now much quicker than before.
That is fantastic news! We are thrilled to hear that you were able to successfully restore your database using the NAS backup workaround. That was some excellent troubleshooting on your part!
We really appreciate you taking the time to detail the steps you took and the specific issues you encountered with the exFAT USB drives. I will be passing your detailed notes along to our development team so they can investigate why the local USB restore was failing in this scenario.
It is wonderful to hear that the new NUC is already providing you with noticeably faster search and playback speeds for your large local collection. We hope the new setup continues to bring you joy and a flawless listening experience!
If you ever run into any other questions or issues in the future, please don’t hesitate to reach out.
We’re glad you found a workaround! However, we still wanted to pinpoint why the USB-drive hosted Backups had failed to restore in order to prevent future recurrence of this problem.
Remotely-requested varlogs from the ROCK itself actually show a pretty simple cause reported by the USB drive:
System.IO.IOException: No space left on device
This is from the Samsung drive, not the ROCK itself. While it had sufficient space to store the Backup, it didn’t have the memory to write the temp files while restoring.
If you free up a little room on the Samsung USB drive, this shouldn’t happen again. Hopefully, this helps.
Connor - I used a Samsung 128GB flash drive that had the daily incremental backups. I also tried a 64GB Samsung and a 64GB PNY. Since my database is roughly 36GB, does this mean I would have needed to be using a drive that at least as much free space as the database itself? - Mark
Yes, we would suggest having sufficient free space so that Roon can properly unpack the backup and transfer it over, the size of the backup itself is a good estimation of how much space you’ll need. Since the issue is solved, I’ll go ahead and mark it as such, happy listening!
