Backup problem when I try to back up to my Mac

Support
61

Hi @Klaus_Hansen — First, please accept my apologies here. It looks like this issue was incorrectly closed by our automatic system.

Next, I’d like to recap everything so far:

  • This started occurring after macOS Catalina update
  • Windows File Sharing is enabled under System Preferences > Sharing > Options
  • The same error occurs when you use the Mac as a Core machine and you try to backup over the network
  • No antivirus or firewall exists on the Mac
  • There has been no change to username and password and they’re being entered into the Add Network Share screen
  • No change with a different router

Is that all correct?

In the latest screenshot:

image

I do not see that the Username and Password were entered as mentioned above. Just to verify — There is no change when entering them in, correct?

62

I am not completely sure it started after macOS Catalina update. But apart from this it is all correct what you mention.

And there is no change with Username and Password

63

I did a Clear Roon Database from my Innuos and after that I can’t connect to my music on Roon. I’m really frustrated and thought if it was possible to do a log in session?

64

Hi @Klaus_Hansen,

Do you have a Roon Backup you can restore after clearing your database?

65

Yes I have a Roon Backup.

66

Hi @Klaus_Hansen,

Okay, restoring the backup should get you back to where you were before clearing the Roon database so you can continue using Roon.

Regarding the backup issue — It seems that something about the Mac is preventing the network connection from occurring. You’ve tried to do the backup over the network from 2 different Core machines and neither one of them worked. I’m going to meet with the team this week to discuss their thoughts on what might be blocking the share authorization from succeeding and I’ll be sure to reach out as soon as I have their feedback.

67

How do I do this? Because after clearing the Roon database it looks like this:

40
402880×1800 854 KB

68

Hi @Klaus_Hansen,

Where did you previously save your backups? Dropbox? A USB drive? Another machine on the network?

69

On my Mac Pro.

70

Since we can’t connect to the Mac Pro just yet, you’ll want to move the backup to a USB drive and connect it to the Innuos that way. You can then restore the backup from the USB drive.

71

Hi @Klaus_Hansen,

Can you enter this again (using the IP address) except using smb format?

image

i.e. smb://192.168.0.2/Roon_Backup

Make sure you also use the username and password. If this fails, please share a screenshot.

Thanks!

72

09
092880×1800 502 KB

192.168.0.12 is my new IP dress

73

Thanks for trying that, @Klaus_Hansen — Can you send us logs for the above attempt?

74







75
78

Hi Klaus,

Could you try something for us? Could you go to the Mac System Preferences > Sharing and click the File Sharing Off, then On again?

00%20AM
00%20AM701×540 108 KB

Then try and Share your Roon_Backup again as before.

Cheers, Greg

79

YES. It seems to work now.

1 Like
80

Hi Klaus, Glad it’s working. It seems to be a bug in MacOS Catalina.

Cheers, Greg

82

A post was split to a new topic: When I close the lid of my Mac the display of cover disappears from my Naim Nova and I just get a black screen

83

This topic was automatically closed 36 hours after the last reply. New replies are no longer allowed.