· Got tired of Window so I Just install ROCK on a Beelink SER3 Mini PC AMD Ryzen 3 3200U (2C/4T) up to 3.5GHz, 16GB DDR4 2400MT/s 500GB PCIE3.0 SSD Graphics 3core 1200 MHz, Mini Desktop Computer Support Dual HDMI 4K Display/1000Mbps LAN/BT5.0/USB3.2 When performing a back up restore it fails every time at 8%.
The snippet you provided appears to not be related to my data. I don’t own any Robert cray and my back up was performed 02/24 not 02/20. Here are screenshots from attempts on 02/25 10:17 am cst
Please accept my sincere apologies for the delay in response. We have been experiencing a significant surge in support requests over the last 48 hours due to a global infrastructure outage with Cloudflare, which has put our team behind schedule.
I attempted to pull diagnostics from your Core remotely to see why that 8% failure is happening, but unfortunately, the reports haven’t reached our servers.
To move forward, we need to look at the logs manually. Please use the directions found here to package your logs and send them over to our File Uploader.
A quick tip based on your description: Since you mentioned downloading the backup from Google Drive and unzipping it, it is possible that some hidden metadata files or folder structures were altered during the zip/unzip process on Windows. As a test, if you still have the original Windows Roon installation available, try copying the RoonBackups folder directly to the USB drive without zipping it first, and then try the restore again.
Once you have uploaded the logs, please let me know here so I can alert our technicians to review them .
My apologies here, it looks like you’ve sent over Roon logs, rather than Roon Server logs, could you give it another go?
If you could reboot your devices, attempt another restore, capture the timestamp of failure, then send over a set of Roon Server logs, that would be most helpful!
According to our diagnostic servers, the ROCK was recently online. We gathered logs and see Roon successfully creating new backups.
However, logs don’t go back far enough to ensure whether you were able to restore the Backup in question to create the current version of your database.
Were you able to restore the Backup in question to your ROCK, or did you end up creating a new DB from scratch?
Can you restore this Backup on the Windows machine itself?
Please also share a screenshot of the actual Backups folder in a file viewer. RoonOS logs show errors related to nested Backups when attempting to access the location while creating new Backups.
Thanks for following up. I was able to restore an old back up which got me close enough to where I want to be.
I think this issue may have been user error and I know what I what I did wrong so at this point I have put this issue behind me, however I now have issues with my server crashing and also ARC not connecting. I believe the server crash is due to my cheap computer overheating but I’m still trying to sort it out. As to ARC, I have know idea yet.
Thanks for the update! We can see an array of different failures across recent Roon Server logs, I’d be curious to see if reinstalling RoonOS followed by a server reboot may help stabilize things.
To get started, you’ll need to access the webUI of your ROCK, here’s more info on this:
From there, you can perform the OS reinstall, as well as rebooting Roon Server.
We’ll be monitoring for your reply and results, thank you!
