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How do I make a backup of my Roon database to a synology NAS with account and password. I have tried many ways, but somehow Roon only accepts a connection without account and password.
Cisco switch 1000 bit, Ziggo modem, cabled connection 500 mbit internet. Nucleus and Synology DS 920+ / DSM 7.2.1-69057 Update 5.
Hello @Bart_Deege ,
Thanks for reaching out. I activated diagnostics for your account and am looking over the errors, I see an interesting one related to your NAS connection. It looks like there is a syntax error regarding the way it was inputted. Do you have any special characters in the username or password? If so can you try a username without the special characters?
The username is Roonbackup. The password has special characters though.
Hi @Bart_Deege,
Are you able to also test out removing special characters from the password as well, and see if the issue reproduces?
We’ll be on standby for your reply. 
Hi @Bart_Deege,
Thanks for giving that a try! Have you also tested leaving workgroup empty?
As a next step, can you confirm your roonbackup folder has proper share settings? Are you able to connect to the NAS from a different device, separate from Roon?
I have left the workgroup empty and also tried with the workgroup name. From any computer in the house I can login to the roonbackup folder and share. permissions are set to RW.
The NAS is the place where all our documents reside and we use it all the time.
Hi @Bart_Deege,
Thanks for the update! We’re still seeing the following error:
Warn: [roon/cifs] failed to connect to CIFS storage: Operation not supported
Can you verify which SMB versions are enabled in the network settings of your NAS? What happens if you enable your NAS settings to allow SMB 1, 2 & 3?
We’ll be on standby for your reply. 
Hello @Bart_Deege ,
The settings regarding opportunistic locking, and durable handles look strange, I can’t say I recall seeing it enabled on other systems. Is there any change if you try to temporarily disable them as a test?
I disabled the settings you mentioned no difference. The only thing that works is when I enable the guest account on my nas. That is not what I want.
Hi @Bart_Deege,
Let’s take a look at some other SMB-related settings under “Other.”
It sounds like you use this NAS for storage outside of Roon on the same client. Do you have Disable multiple connections from the same IP address enabled, if that setting is visible?
I do not see this option. should it not matter because I make the connection with the Nucleus and this is the only connection from the nucleus to the nas?
I do not use the nas to store music files. They are all stored on the local drive in the nucleus.
Hi @Bart_Deege,
Thanks for the follow-up!
I’d like to consider your above statement a bit more:
To confirm, are you only having issues backing up when in Admin mode on your Nas? Are you able to review both profile settings and compare them?
What happens if you attempt to perform a backup in a different folder/location within the Nas? This shouldn’t matter typically, but I’d be curious to see if changing locations has a different result.
Another test (apologies if I’ve glazed over this) - create a new account on the Nas and set that it to admin privileges, then in Roon put in the username + password of the new account and see if the same issues persist.
I do. not know if I understand you correct, but I’ll try to interpret:
I have no issue in admin mode because the roonbackup and guest account do not have admin privileges. Backup to other locations on the NAS have no problems. I backup my different devices to the NAS with same the type account as the roonbackup.
When I login from my laptop to the NAS with the roonbackup account, I can access the folder and write and read to and from this folder. So I am pretty sure the problem is in the Nucleus. The Nuclear also gives backup an unknown error, which indicates it encounters something the developers have not considered is my assumption.
Also I have tried to login with accounts with admin permissions from the nucleus to the NAS with exactly the same result (a failure). Login with name and password is not successful. Only login with the guest account is succesful where you leave out the password. I have tried very simple passwords (to investigate if the password characters were the problem) but this did not help. Does this give more information and have ì understood your questions correct?
I’m seeing some successful backups to roonbackup in your recent logs. Are you still having this problem?
No because I enabled the guest account. But this is not what I want to keep doing. Please find a solution of making a backup without a guest account of the roon database with another account than the guest account. Please read the whole correspondence of this ticket.
Maybe the following affects you too?
I have changed the password in one without any special characters, it had only letters and cyphers with a length of 8. It had the same problem.
