I have scheduled backups to an internal, but separate, hard drive set up in Roon. The backups run nightly at 2am and all evidence suggests that they are running smoothly. To confirm, I just forced a backup and it completed successfully. This is also confirmed by the modified date on the backups folder in the filesystem.
However, when I go to view my backups in Roon, the latest one it shows is from over a week ago (the list is scrolled to the end in the below screenshot).
Could you please send us a copy of your backups folder here? Please let me know when you’ve had a chance to upload this so I can have our QA team take a look for you. Also, are you able to make a backup successfully to other locations?
Thanks for the reply - and apologies (the first of two) for my delayed response.
I feel really stupid, but this was user error. When I went to “Find Backups” I was inadvertantly going to a manual backup of my backups folder, not the location where Roon is actively backing up each night. When I go to the right drive, all the backups show up. Fancy that!
You can disregard this support request. Sorry for the trouble.