'Bad Network' box

Audio Gear Talk Music Services
1

when opening Tidal in ‘applications’ tonight, on my iMac, i got a ‘Bad Network’ box with a ‘reload’ link below which when i clicked it nothing happened. how do i get Tidal back…??

2

Try logging out and in again. If that doesn’t work then try clearing the TIDAL cache.

3

Andy…I did as you suggested but the ‘Bad Network’ box still comes up when I try to open Tidal.

4

I am still able to play music through my Lumin app,however. Just can’t get into Tidal on my imac

5

any further thoughts on how to get rid of the ‘Bad Network’ sign that comes on my iMac screen when i click on the Tidal icon on the bottom of my screen…?

6

Please clarify whether you’re talking about Roon or Tidal desktop app.

7

Peter…i am talking about the Tidal desktop app…The Tidal website works fine and I am able to find and add music there easily…It’s only when I try to access and open the Tidal app that I get the ‘Bad Network’ box …

8

Does Tidal playback via Roon work?

Several things to try for the Tidal desktop app:

  • Reboot your iMac
  • Turn off firewall and any internet security, if any
  • Switch / toggle the network between LAN and WiFi
  • Change DNS to 8.8.8.8
  • Send a support request to Tidal

@andybob Is there a more appropriate sub-forum for this Tidal desktop app issue, and perhaps the title may be changed to indicate this as well?

9

Changed it to Audio Products/Music Services as there is no Roon connection.

10

Peter…yes…Tidal does play through Roon.i changed the DNS to 8888.my firewall is off too. I did contact Tidal but no help to this point.