# BB, No network and a bouncing arrow

**URL:** <https://community.roonlabs.com/t/bb-no-network-and-a-bouncing-arrow/256676>\
**Category:** Mytek\
**Created:** [November 20, 2023, 7:59pm UTC](https://community.roonlabs.com/t/bb-no-network-and-a-bouncing-arrow/256676 "2023-11-20T19:59:08Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![inaki\_castillo](https://community.roonlabs.com/letter_avatar/inaki_castillo/32/5_5575768a8748004e209b776fc1b2916d.png) [@inaki\_castillo](https://community.roonlabs.com/u/inaki_castillo)\
**Post date:** [November 20, 2023, 7:59pm UTC](https://community.roonlabs.com/t/bb-no-network-and-a-bouncing-arrow/256676/1 "2023-11-20T19:59:08Z")

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Suddently the Brooklyn Bridge did not show on Roon play devices. On the BB display I can see the network icon switching to a bouncing arrow icon. It is connected to an Ethernet switch and also to the wifi network. The information says it is connected to my newtork and the IP is correct. I have tried to restart the device, changing network socket, … Nothing works. It is still displaying the bouncing arrow. I can PING the network address and it answers fast. Firmware version is 1.44. Any ideas what can be happening here? ☹

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**Author:** ![Rugby](https://community.roonlabs.com/user_avatar/community.roonlabs.com/rugby/32/360588_2.png) [@Rugby](https://community.roonlabs.com/u/Rugby)\
**Post date:** [November 20, 2023, 8:21pm UTC](https://community.roonlabs.com/t/bb-no-network-and-a-bouncing-arrow/256676/2 "2023-11-20T20:21:56Z")

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> [@inaki\_castillo](#):
>
> an Ethernet switch and also to the wifi network.

Try turning off the Wifi on the BB, and see if it settles down.