Hello @connor, BBC 6 just stopped playing at 0703 (BST) this morning for me.
I now run Roon on Nucleus and so not sure how to get the logs - I’ll read up on that today!
Tim
Hello @connor, BBC 6 just stopped playing at 0703 (BST) this morning for me.
I now run Roon on Nucleus and so not sure how to get the logs - I’ll read up on that today!
Tim
Hi @Tim_Clegg,
Thank you for your diligence and for the precision of your report! If you have a moment to submit logs, you can find instructions in this Help Center article for accessing them on a Nucleus device.
Here is a link for uploading logs for the tech support and QA teams to review.
If you’re out and about and don’t have a chance to submit, that’s not a problem. The team can also pull an automatic diagnostic report from your account which would contain logs around the time of the crash.
Hi @connor, I’m happy for the team to pull an automatic diagnostic report from my account as that might be quicker. Had a busy day yesterday so couldn’t get to it.
Whilst listening to BBC 6 this morning, it dropped out again at 0640 BST.
Tim
Hi @connor, the random stopping has just happened again at 0624 today on my “living room” B&W Wedge.
Let me know if you need any more information.
Hi @Tim_Clegg,
I appreciate your patience here as the team had a deeper look into diagnostics from your account. Around the timestamp you reported, there are network interruptions between the endpoint (Bowers & Wilkin Wedge) and your Core.
A few follow-up questions:
From there we should be able to pin down what’s causing the interruption.