Audio Devices
LAN connection to Aurlalic Altair (via router)
Library Size
30,000
Description of Issue
Before a track from Qobuz starts there are two high pich beeps, tracks from the hard drive attached to the ROCK are not preceeded by beeps. Sometimes there is also a click
Another thought Rebeka is that it only happens when a new piece of music is accessed from Qobuz - to explain what I mean if I am accessing a piece of classical music with four movements it only happens at the start of track/movement 1 - when it moves from 1 to 2, or 2 to 3 it does not happen
Apologies for the delay! Our team’s queue is longer than typical at the moment, but we’re working to get back to everyone as quickly as we can. It’s also a long weekend in the US, so our support team has the day off.
Thanks for confirming that this is specific to the Auralic. Can you share a screenshot of device setup?
Also - can understand you might be busy/holiday - would it not be helpful to make this clear when people raise issues - i.e. manage expectations - no response at all is really frustrating
Sorry now stopped being grumpy and have engaged my brain
Not sure of the relevance of the DSP question - first pre-amp was using elements of it for a long time with no issues. This is the DSP for the current one
Can you try turning off the DSP that you’re using? Sometimes DSP configurations can play into issues like this, so it’ll be good to confirm whether or not it happens with that off.
Assuming there is no change, can you reproduce the issue a couple times and make a note of the time it occurs and what track is playing? Then, use the directions found here and send us over a set of logs using a shared Dropbox link (or any other file sharing service). I’ll take a look at logs and see if there are any clues there as to why you’re experiencing this with this specific device.