Hi, I had a problem yesterday where Roon couldn’t tag a couple of albums (failed to update something or other, please try later sort of message). Searching the forum I figured it was a database problem and followed a couple of walkthroughs that didn’t seem to build a brand new database and kept the original problem (renaming the old database in Rock, reinstalling Room app…).
What finally did the trick was simply going to the Roon web interface and clicking “reset Roon database and settings”. Accepting one might have to do it from time to time, is this the correct way of doing it? I’m asking because there’s a whole other process in the FAQ and I’m a bit confused, maybe that’s an older way to do it?
It comes down to how bad your issue is whether you can “recover” using the restore from backup options or you need to “reset” the database back to factory. sometimes re-intalling the OS is needed (does not reset the database just refreshes the OS).
But if restoring the DB didn’t work it sounds like resetting it was the best method for you.
Whether a re-install might have fixed the issue remains to be seen.
I personally would try restoring the DB first, then re-installing the OS second, and as a last resort resetting the DB. But again it depends on the symptoms, the first two options are interchangeable to me. It does not hurt to reinstall the OS every once in awhile as a maintenance item. IMO, YMMV