# Blank screen after minimising roon app

**URL:** <https://community.roonlabs.com/t/blank-screen-after-minimising-roon-app/56146>\
**Category:** Support\
**Created:** [December 24, 2018, 1:10pm UTC](https://community.roonlabs.com/t/blank-screen-after-minimising-roon-app/56146 "2018-12-24T13:10:49Z")\
**Posts on this page:** 11\
**Page:** 1

<div class="post-metadata">

**Author:** ![Peter\_Reilly](https://community.roonlabs.com/letter_avatar/peter_reilly/32/5_5575768a8748004e209b776fc1b2916d.png) [@Peter\_Reilly](https://community.roonlabs.com/u/Peter_Reilly)\
**Post date:** [December 24, 2018, 1:10pm UTC](https://community.roonlabs.com/t/blank-screen-after-minimising-roon-app/56146/1 "2018-12-24T13:10:49Z")

</div>

Hi

just trialing roon - using windows 10 64 bit - using bluesound wirless speakers and TIDAL  
when I minimise Roon app and then open again I get a blank roon screen with a tiny hand cursor.

I have changed my screen resolution to accommodate screen size

Thanks

Peter

---

<div class="post-metadata">

**Author:** ![ged\_hickman1](https://community.roonlabs.com/user_avatar/community.roonlabs.com/ged_hickman1/32/259791_2.png) [@ged\_hickman1](https://community.roonlabs.com/u/ged_hickman1)\
**Post date:** [December 24, 2018, 1:18pm UTC](https://community.roonlabs.com/t/blank-screen-after-minimising-roon-app/56146/2 "2018-12-24T13:18:39Z")

</div>

Does your PC use an intel HD graphics card?  
If so try updating the drivers, a quick search of this forum will help.

---

<div class="post-metadata">

**Author:** ![noris](https://community.roonlabs.com/user_avatar/community.roonlabs.com/noris/32/161230_2.png) [@noris](https://community.roonlabs.com/u/noris)\
**Post date:** [December 24, 2018, 6:56pm UTC](https://community.roonlabs.com/t/blank-screen-after-minimising-roon-app/56146/4 "2018-12-24T18:56:35Z")

</div>

Hello @Peter_Reilly,

I would also give Roon 32-bit a try if this issue is Graphics Card related as we have seen 32-bit Roon help with similar issues. Please let me know if that helps.

Thanks,  
Noris

---

<div class="post-metadata">

**Author:** ![Peter\_Reilly](https://community.roonlabs.com/letter_avatar/peter_reilly/32/5_5575768a8748004e209b776fc1b2916d.png) [@Peter\_Reilly](https://community.roonlabs.com/u/Peter_Reilly)\
**Post date:** [December 28, 2018, 10:23am UTC](https://community.roonlabs.com/t/blank-screen-after-minimising-roon-app/56146/5 "2018-12-28T10:23:08Z")

</div>

thanks but did not work

---

<div class="post-metadata">

**Author:** ![Peter\_Reilly](https://community.roonlabs.com/letter_avatar/peter_reilly/32/5_5575768a8748004e209b776fc1b2916d.png) [@Peter\_Reilly](https://community.roonlabs.com/u/Peter_Reilly)\
**Post date:** [December 28, 2018, 10:23am UTC](https://community.roonlabs.com/t/blank-screen-after-minimising-roon-app/56146/6 "2018-12-28T10:23:42Z")

</div>

did not help  
Thanks

---

<div class="post-metadata">

**Author:** ![Peter\_Reilly](https://community.roonlabs.com/letter_avatar/peter_reilly/32/5_5575768a8748004e209b776fc1b2916d.png) [@Peter\_Reilly](https://community.roonlabs.com/u/Peter_Reilly)\
**Post date:** [December 28, 2018, 10:22am UTC](https://community.roonlabs.com/t/blank-screen-after-minimising-roon-app/56146/7 "2018-12-28T10:22:14Z")

</div>

Hi  
I have already posted this comment and can add that when Roon starts up the intro message graphic is slightly clipped also. I have had responses including updating my graphics card and downloading 32 bit roon version, unfortunately neither of these helped  
Any more suggestions  
Thanks  
Pete

---

<div class="post-metadata">

**Author:** ![eric](https://community.roonlabs.com/user_avatar/community.roonlabs.com/eric/32/48359_2.png) [@eric](https://community.roonlabs.com/u/eric)\
**Post date:** [December 28, 2018, 1:56pm UTC](https://community.roonlabs.com/t/blank-screen-after-minimising-roon-app/56146/8 "2018-12-28T13:56:23Z")

</div>

Hi @Peter_Reilly ----- Thank you for the post and sorry to hear of the continued troubles!

Being as you had already started a thread addressing this behavior you are experiencing I have went a head and consolidated everything “here” so our support team can keep track of the issue and what has already been tried in terms of troubleshooting.

May I kindly ask you to please provide the exact model of graphics card you are using and the driver version?

Thanks!  
-Eric

---

<div class="post-metadata">

**Author:** ![mike](https://community.roonlabs.com/user_avatar/community.roonlabs.com/mike/32/48354_2.png) [@mike](https://community.roonlabs.com/u/mike)\
**Post date:** [December 28, 2018, 8:12pm UTC](https://community.roonlabs.com/t/blank-screen-after-minimising-roon-app/56146/10 "2018-12-28T20:12:31Z")

</div>

Hey Peter,

Unfortunately there’s very little we can do when a graphics drivers is not performing properly – I understand this appears to be a Roon issue, but [I explained in more detail here](https://community.roonlabs.com/t/roon-becomes-unresponsive-ghosted-out-completely/13683/10?u=mike) about why there’s very little we can do when a driver has these sorts of issues.

If you can let us know what you’re seeing in Device Manager (generally you’ll find your GPU under “Display Adapter”), we can do a bit more research and see if Intel has released a driver for your device that might help resolve this.

Thanks and sorry for the trouble here!

---

<div class="post-metadata">

**Author:** ![Peter\_Reilly](https://community.roonlabs.com/letter_avatar/peter_reilly/32/5_5575768a8748004e209b776fc1b2916d.png) [@Peter\_Reilly](https://community.roonlabs.com/u/Peter_Reilly)\
**Post date:** [December 29, 2018, 9:17am UTC](https://community.roonlabs.com/t/blank-screen-after-minimising-roon-app/56146/11 "2018-12-29T09:17:47Z")

</div>

Hi  
I’ve attached details of graphics driver , hope you can help

* * *

## DirectX Debug Levels

Direct3D: 0/4 (retail)  
DirectDraw: 0/4 (retail)  
DirectInput: 0/5 (retail)  
DirectMusic: 0/5 (retail)  
DirectPlay: 0/9 (retail)  
DirectSound: 0/5 (retail)  
DirectShow: 0/6 (retail)

* * *

## Display Devices

```
       Card name: Intel(R) HD Graphics 4000
    Manufacturer: Intel Corporation
       Chip type: Intel(R) HD Graphics Family
        DAC type: Internal
     Device Type: Full Device (POST)
      Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_058B1028&REV_09
   Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 

```

Device Problem Code: No Problem  
Driver Problem Code: Unknown  
Display Memory: 1792 MB  
Dedicated Memory: 32 MB  
Shared Memory: 1760 MB  
Current Mode: 1920 x 1080 (32 bit) (59Hz)  
HDR Support: Not Supported  
Display Topology: External  
Display Color Space: DXGI\_COLOR\_SPACE\_RGB\_FULL\_G22\_NONE\_P709  
Color Primaries: Red(0.631359,0.349133), Green(0.341320,0.622570), Blue(0.152844,0.058117), White Point(0.313977,0.329602)  
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000  
Monitor Name: Generic PnP Monitor  
Monitor Model: E2250  
Monitor Id: GSM578E  
Native Mode: 1920 x 1080§ (60.000Hz)  
Output Type: HDMI  
Monitor Capabilities: HDR Not Supported  
Display Pixel Format: DISPLAYCONFIG\_PIXELFORMAT\_32BPP  
Advanced Color: Not Supported  
Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll  
Driver File Version: 10.18.0010.4358 (English)  
Driver Version: 10.18.10.4358  
DDI Version: 11.2  
Feature Levels: 11\_0,10\_1,10\_0,9\_3,9\_2,9\_1  
Driver Model: WDDM 1.3  
Graphics Preemption: DMA  
Compute Preemption: Thread group  
Miracast: Supported  
Hybrid Graphics GPU: Integrated  
Power P-states: Not Supported  
Virtualization: Not Supported  
Block List: No Blocks  
Catalog Attributes: N/A  
Driver Attributes: Final Retail  
Driver Date/Size: 21/12/2015 00:00:00, 11157656 bytes  
WHQL Logo’d: Yes  
WHQL Date Stamp: Unknown  
Device Identifier: {D7B78E66-4226-11CF-9E62-8125B4C2C735}  
Vendor ID: 0x8086  
Device ID: 0x0166  
SubSys ID: 0x058B1028  
Revision ID: 0x0009  
Driver Strong Name: oem5.inf:5f63e5341859ec8c:iIVBM\_w10:10.18.10.4358:pci\ven\_8086&dev\_0166  
Rank Of Driver: 00D12001  
Video Accel: ModeMPEG2\_A ModeMPEG2\_C ModeWMV9\_C ModeVC1\_C  
DXVA2 Modes: DXVA2\_ModeMPEG2\_VLD DXVA2\_ModeMPEG2\_IDCT DXVA2\_ModeVC1\_D2010 DXVA2\_ModeWMV9\_IDCT DXVA2\_ModeVC1\_IDCT DXVA2\_ModeH264\_VLD\_NoFGT  
Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess\_YUV2RGB VideoProcess\_StretchX VideoProcess\_StretchY VideoProcess\_AlphaBlend DeinterlaceTech\_EdgeFiltering  
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess\_YUV2RGB VideoProcess\_StretchX VideoProcess\_StretchY VideoProcess\_AlphaBlend DeinterlaceTech\_BOBVerticalStretch  
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess\_YUV2RGB VideoProcess\_StretchX VideoProcess\_StretchY VideoProcess\_AlphaBlend  
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess\_YUV2RGB VideoProcess\_StretchX VideoProcess\_StretchY VideoProcess\_AlphaBlend DeinterlaceTech\_EdgeFiltering  
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess\_YUV2RGB VideoProcess\_StretchX VideoProcess\_StretchY VideoProcess\_AlphaBlend DeinterlaceTech\_BOBVerticalStretch  
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess\_YUV2RGB VideoProcess\_StretchX VideoProcess\_StretchY VideoProcess\_AlphaBlend  
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess\_YUV2RGB VideoProcess\_StretchX VideoProcess\_StretchY VideoProcess\_AlphaBlend DeinterlaceTech\_EdgeFiltering  
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess\_YUV2RGB VideoProcess\_StretchX VideoProcess\_StretchY VideoProcess\_AlphaBlend DeinterlaceTech\_BOBVerticalStretch  
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess\_YUV2RGB VideoProcess\_StretchX VideoProcess\_StretchY VideoProcess\_AlphaBlend  
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess\_YUV2RGB VideoProcess\_StretchX VideoProcess\_StretchY VideoProcess\_AlphaBlend DeinterlaceTech\_EdgeFiltering  
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess\_YUV2RGB VideoProcess\_StretchX VideoProcess\_StretchY VideoProcess\_AlphaBlend DeinterlaceTech\_BOBVerticalStretch  
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess\_YUV2RGB VideoProcess\_StretchX VideoProcess\_StretchY VideoProcess\_AlphaBlend  
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess\_YUV2RGB VideoProcess\_StretchX VideoProcess\_StretchY VideoProcess\_AlphaBlend DeinterlaceTech\_EdgeFiltering  
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess\_YUV2RGB VideoProcess\_StretchX VideoProcess\_StretchY VideoProcess\_AlphaBlend DeinterlaceTech\_BOBVerticalStretch  
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess\_YUV2RGB VideoProcess\_StretchX VideoProcess\_StretchY VideoProcess\_AlphaBlend  
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess\_YUV2RGB VideoProcess\_StretchX VideoProcess\_StretchY VideoProcess\_AlphaBlend DeinterlaceTech\_EdgeFiltering  
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess\_YUV2RGB VideoProcess\_StretchX VideoProcess\_StretchY VideoProcess\_AlphaBlend DeinterlaceTech\_BOBVerticalStretch  
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess\_YUV2RGB VideoProcess\_StretchX VideoProcess\_StretchY VideoProcess\_AlphaBlend  
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess\_YUV2RGB VideoProcess\_StretchX VideoProcess\_StretchY VideoProcess\_AlphaBlend DeinterlaceTech\_EdgeFiltering  
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess\_YUV2RGB VideoProcess\_StretchX VideoProcess\_StretchY VideoProcess\_AlphaBlend DeinterlaceTech\_BOBVerticalStretch  
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess\_YUV2RGB VideoProcess\_StretchX VideoProcess\_StretchY VideoProcess\_AlphaBlend  
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess\_YUV2RGB VideoProcess\_StretchX VideoProcess\_StretchY VideoProcess\_AlphaBlend DeinterlaceTech\_EdgeFiltering  
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess\_YUV2RGB VideoProcess\_StretchX VideoProcess\_StretchY VideoProcess\_AlphaBlend DeinterlaceTech\_BOBVerticalStretch  
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess\_YUV2RGB VideoProcess\_StretchX VideoProcess\_StretchY VideoProcess\_AlphaBlend  
D3D9 Overlay: Supported  
DXVA-HD: Supported  
DDraw Status: Enabled  
D3D Status: Enabled  
AGP Status: Enabled  
MPO MaxPlanes: 1  
MPO Caps: Not Supported  
MPO Stretch: Not Supported  
MPO Media Hints: Not Supported  
MPO Formats: Not Supported  
PanelFitter Caps: Not Supported  
PanelFitter Stretch: Not Supported

```
       Card name: DisplayLink USB Device
    Manufacturer: DisplayLink
       Chip type: Unknown
        DAC type: Unknown
     Device Type: Display-Only Device
      Device Key: Enum\USB\VID_17E9&PID_0113
   Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 

```

Device Problem Code: No Problem  
Driver Problem Code: Unknown  
Display Memory: 3875 MB  
Dedicated Memory: 0 MB  
Shared Memory: 3875 MB  
Current Mode: 1920 x 1080 (32 bit) (60Hz)  
HDR Support: Not Supported  
Display Topology: External  
Display Color Space: DXGI\_COLOR\_SPACE\_RGB\_FULL\_G22\_NONE\_P709  
Color Primaries: Red(0.640148,0.330578), Green(0.300305,0.600109), Blue(0.149914,0.060070), White Point(0.313000,0.329602)  
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000  
Monitor Name: Generic PnP Monitor  
Monitor Model: SMB2230N  
Monitor Id: SAM0635  
Native Mode: 1920 x 1080§ (60.000Hz)  
Output Type: HD15  
Monitor Capabilities: HDR Not Supported  
Display Pixel Format: DISPLAYCONFIG\_PIXELFORMAT\_32BPP  
Advanced Color: Not Supported  
Driver Name: c:\windows\system32\drivers\umdf\dlidusb.dll,c:\windows\system32\drivers\wudfrd.sys  
Driver File Version: 8.02.1952.0000 (English)  
Driver Version: 8.2.1952.0  
DDI Version: 12  
Feature Levels: 12\_1,12\_0,11\_1,11\_0,10\_1,10\_0,9\_3,9\_2,9\_1  
Driver Model: WDDM 1.3  
Graphics Preemption: DMA  
Compute Preemption: DMA  
Miracast: Not Supported by Graphics driver  
Hybrid Graphics GPU: Not Supported  
Power P-states: Not Supported  
Virtualization: Not Supported  
Block List: No Blocks  
Catalog Attributes: N/A  
Driver Attributes: Final Retail  
Driver Date/Size: 22/05/2017 00:00:00, 8721376 bytes  
WHQL Logo’d: Yes  
WHQL Date Stamp: Unknown  
Device Identifier: {D7B78E66-4226-11CF-9E62-8125B4C2C735}  
Vendor ID: 0x1414  
Device ID: 0x008C  
SubSys ID: 0x00000000  
Revision ID: 0x0000  
Driver Strong Name: oem55.inf:c14ce8840c48fa1f:dlidusb\_Install:8.2.1952.0:usb\vid\_17e9&pid\_0113  
Rank Of Driver: 00FF0001

---

<div class="post-metadata">

**Author:** ![noris](https://community.roonlabs.com/user_avatar/community.roonlabs.com/noris/32/161230_2.png) [@noris](https://community.roonlabs.com/u/noris)\
**Post date:** [December 30, 2018, 3:50am UTC](https://community.roonlabs.com/t/blank-screen-after-minimising-roon-app/56146/12 "2018-12-30T03:50:43Z")

</div>

Hello @Peter_Reilly,

Thanks for letting us know that information. It seems that you are using Intel HD 4000 series which is known to cause issues within Roon, please take a look at @mike’s post here: ([Roon Becomes Unresponsive - Ghosted Out Completely](https://community.roonlabs.com/t/roon-becomes-unresponsive-ghosted-out-completely/13683/10?u=noris)) . I would try re-installing the graphics drivers or checking to see if there are newer ones available on Intel’s site directly (not your PC manufacturer’s site).

Thanks,  
Noris

---

<div class="post-metadata">

**Author:** ![noris](https://community.roonlabs.com/user_avatar/community.roonlabs.com/noris/32/161230_2.png) [@noris](https://community.roonlabs.com/u/noris)\
**Post date:** [April 7, 2025, 8:53pm UTC](https://community.roonlabs.com/t/blank-screen-after-minimising-roon-app/56146/15 "2025-04-07T20:53:17Z")

</div>

Closed due to inactivity. If you are still seeing this issue, please open a new support thread.