Blank screen issue on Roon app for Mac since 5th March (ref#VCPFK6)

[adietya.d]

Hi! What’s not quite right with Roon?

· Roon is slow, freezing or won’t start

Roon is slow, freezing or won’t start

· Roon won’t start up at all

Tell us what's going on

· I have had a blank screen on the Roon app on my macbook since 5th March morning. I have uninstalled and installed a freshly downloaded file but to no avail. Can you please let me know if there is an issue currently and whats the ETA for the fix? I am running Roon on Mac 26.3.1 (25D2128)

Tell us about your home network

· i have Deco network extender mesh and Roon connects to these network

[Mr.Flibble]

The screen you’re seeing is normal upon restarting your Roon server. The time this screen is visible for can depend on your library size. For 190k tracks for me it can take upto 5 mins (usually less).

Is Roon server running on the same Mac as the client?
How many tracks are in your library?
How long have you left this screen for?

Also try

For future updates, here is the most direct way to clear the macOS network block without touching your router:

1. Go to your Mac’s System Settings > Privacy & Security > Local Network and toggle both Roonand RoonServer OFF, then immediately back ON.
2. Click the small Roon icon in your Mac’s top menu bar (near the clock) and select Quit Roon Server, then launch it again.
3. If it still hangs, perform a standard reboot of the Mac itself.

[adietya.d]

Thanks Mr. Flibble, i have performed all these steps. No luck. Please see the attached first screenshot i see now. Btw, my library is not 190K plus and the screen is stuck at the second screenshot

from 5th March so much mire than 5 min

[Robert_F (Rob)]

@adietya.d what happens if you choose “Select a different Roon Server”?

[adietya.d]

here are the snapshots

but the roon server is actually running. Please see the status from the menu bar

I have tried restarting the Mac, killing and restatring the Roon, Roon Server processes from Actvity Monitor already

[benjamin]

Hey @adietya.d,

Thanks for writing in and for sharing your report and all the troubleshooting steps attempted so far.

My apologies if this has also already been attempted, but have you tested temporarily disabling your macOS firewall, rebooting Roon and attempting to connect afterwards?

Let me know if any behavior changes under these conditions. Thank you!

[adietya.d]

hi Ron, the forewall on my Mac in not active.

[adietya.d]

any update on this please? The firewall on my mac in not active.

[alex_h (Alex)]

Hello @adietya.d ,

We are sorry for long waiting.

Could you please bring your Mac online with active Roon app and server so we could collect logs from review ?

Thanks.