Bluesound had an update run and now Roon cannot connect (ref#OIRKVV)

[hinds2020]

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Waiting for your Roon Server"

What happens if you press the "Select a different Roon Server" button?

· I don't see Roon Server.

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *WiFi*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Nucleus*

Select any of the following components that are present in your local network setup

· *Mesh networks*, *VPN* installed on RoonServer or Roon Remotes

You mentioned a VPN. Have you tried disabling it?

· I tried disabling my VPN/proxy connection and Roon still won't connect

You mentioned a mesh network in your setup. Certain common mesh networks might require slight reconfiguration to support Roon.

· None of the above

Describe the issue

Running nucleus wifi to bluesound power node. Bluesound had an update run and now Roon cannot connect. Every suggestion here has been tried

Describe your network setup

Roon connects ethernet to linksys mesh with a surfboard modem. No connection has been changed.

[connor]

Hi @hinds2020,

Please share a screenshot of the Nucleus Web Administration Page.

This Nucleus isn’t visible to our diagnostic servers. Where is connected in your network topology relative to both a) your main router and b) the Bluesound Node in question?

Please list any managed network hardware, like the access points/mesh nodes indicated, that sits between the Nucleus and the internet.

Next list any managed network hardware that sits between the router and your Bluesound Node.

Verify that multicast forwarding or any related setting is enabled in your router diagnostic settings.

Thanks!

[hinds2020]

There is a new and different issue. Roon shows my albums and mixes with Tidal just like its supposed to. When playing the track is selected and the little bars go up and down but no sound can be heard. It then switches tracks after a few seconds still with no sound. My nucleus 1 is connected as it always has been to the Arris surfboard router. The Bluesound powernode works wirelessly and plays fine

[benjamin]

Hey @hinds2020,

Thanks for the report! If possible, could you please recreate the issue, share the track name, and then please use the directions found here and send over a set of logs to our File Uploader?

Our team will be able to take a closer look into your issue with the above information. Thank you!