Bluesound Node not detected by Roon on Mac Studio (ref#SS6HGW)

Support
1

What best describes your playback issue?

· A connected audio device is not appearing in Roon

What type of Zone is affected by this problem?

· *Network Zones* are affected.

How is the affected Zone connected to your RoonServer machine?

· Network - Ethernet

Which network audio protocol is the Zone using with Roon?

· RoonReady

Does the device show up at all in Roon Settings -> Audio?

· No, it does not show up there

Does the device play audio from another source when using the same connection?

· The device has no problems with another audio source

Have you checked that Roon is whitelisted in any firewalls?

· I've checked the firewall and the issue remains

Since you are using a network connection to the device, please ensure that your RoonServer is on the same subnet as the device

· My devices are on a single subnet but is not visible to Roon

Do you have a complex network setup?

· Both the device and RoonServer are connecting to a *single router*

Try to disable any additional networking interfaces on your RoonServer machine.

· Disabling network interfaces had no change in behavior

Check to make sure RoonReady mode is selected on the device.

· I've checked this and the issue remains

If the device has multiple output options, do the other options work as expected?

· Only one output type is affected while the other output type works as expected

Is the device using the latest firmware as per the manufacturer?

· Firmware is up-to-date but the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· No

What are the make and model of the affected audio device(s) and the connection type?

· Bluesound Node X - hardwired to Mac Studio

Describe the issue

Hi, I've been using Roon for the past few years. connecting to a Bluesound Node that is wired to a Mac Studio as the audio device. For no reason I can figure out, within the past week, the Node is no longer showing up. I've tried rebooting/renewing the Node etc. but no luck. However, the Node is still visible on my Network and the Spotify/Bluesound/DS Audio apps can all see and use it. I've not renewed my subscription unitil i can sort this out.

Describe your network setup

Mac Studio as Roon Core, wired to Bluesound Node X. RCA audio out to Denon AVR

2

Good day @Nick_Young !

I hope you’re doing well today.

Can you please clarify how your Node X is connected to mac ? Is it via HDMI ?

If so then you might really catch some connection issues because mac does not claim anywhere explicitly that it has support of eARC over HDMI.

As we can see Node X is Roon Ready and Roon Tested device.

Can you please connect it via ethernet cable to your Router and try to use it as Roon Ready device ?

Looking forward to your reply!

Regards.

3

Hi,

It’s been connected by Ethernet to my router for past 2 years. Just decided to stop showing up as an audio device. No luck with wifi either. Thanks.

4

Good day @Nick_Young !

Thanks for confirming.

In such a case can you please double check the settings of Node X and confirm whether it is in the same network as your server ?

We can see in your profile that you have your Mac and other Bluesound device in different subnets (different IPs).

Also, can you please share logs from Roon Server to our logs storage:
https://workdrive.zohoexternal.com/collection/8i5239cc05950ac07456889838d9319545a82/external
?

Thanks in advance!

Regards.

5

This thread is now closing due to inactivity/lack of response. If you require additional troubleshooting or assistance, simply submit a new tech support request referencing this thread URL (select “other”) and we’ll continue the conversation.

Thank you!